Question about Brother Multi-Function Center MFC-240C All-In-One InkJet Printer

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Connecting fax line

I have plugged in the power cord but my phone line already has 3 splinters in the jack --do I need extra line for fax to work--also it does not come up on my computer--this is a new unit replacing other one and the tech told me it would be fine as the program was in my computer from other one which is exactly same model--what am I doing wrong???

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Nope..same line should work, in fact, if you have a modem card, you might consider using that as a bridge.

otherwise, it's most likely a configuration issue.





Posted on Aug 19, 2008

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On the Lexmark X3430 all-in-one printer...to FAX... where is the connections for the phone cords to plug into modem and one to plug into computer?


It is entirely possible you were given the wrong instructions for your printer (or someone wrote the instructions without seeing the actual machine). Why not contact Lexmark and ask for a logical explanation?

Oct 28, 2014 | Printers & Copiers

3 Answers

I cant send a fax or reseave one


Sir/Madam

Solution one: Check the fax connections Use the following steps to check the physical connections, and then use the HP Fax Test Service.

Step one: Check the physical connections

  1. Disconnect the telephone cord from the HP fax product, and then examine the connector on the end of the cord. Make sure that the cord has only two wires. Figure 1: Two-wire telephone cord

fe080726-3749-4408-9bf4-fb54019e59a9.gif
  1. Four-wire telephone cordGraphic: Four-wire telephone cordIf the cord has four wires, replace it with a two-wire phone cord.
    If you must use a cord with four wires, use the converter that shipped with product. The converter allows a cord with four wires to work with a device that requires a cord with two wires.
  2. Connect one end of the telephone cord to the telephone jack, and then connect the other end of the cord to the port labeled 1-Line on the back of the HP fax product.
    Figure 3: Fax only


def10672-5060-4912-ab57-70e1058c1a3d.gif

  1. 1 - Telephone jack2 - Two-wire telephone cord to 1-Line
  2. Connect a single-line telephone to the 2-Ext port on the back of the HP fax product.
    Figure 4: Fax and telephon


  3. 1 - Telephone jack2 - Two-wire telephone cord to 1-Line
  4. Connect a single-line telephone to the 2-Ext port on the back of the HP fax product.
    Figure 4: Fax and telephone

21343049-8db2-404b-a921-e7fa4f985989.gif

1 - Telephone jack 2 - Two-wire telephone cord to 1-Line
3 - Telephone
If other devices need to use the same telephone jack, make sure that they are connected to the 2-Ext port on the back of the HP fax product.
Figure 5: Fax with answering machine and telephone


a97fe5c2-e32c-4ca0-aabd-68855faaf816.gif

  1. 1 - Telephone jack2 - Telephone cord from 2-Ext
    3 - Optional telephone cord to telephone
    4 - Optional telephone
    5 - Answering machine
    6 - Two-wire telephone cord to 1-Line
  2. Pick up the telephone receiver and listen for a dial tone. Make sure that you can dial out using the telephone keypad.
    If there is a dial tone and you can dial out using the telephone, the HP fax product is connected correctly to a working telephone cord and telephone jack. If there is no dial tone, check the configuration again and make sure that it is set up correctly.If You Still Having Hp Printer Problem Then Visit Official HP Printer Website On Below Link URL http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02263145
Or

If You Still need HP Printer Online Help Then Follow Us On:


HP Printer Support

Feb 12, 2014 | HP LaserJet 3030 All-In-One Printer

1 Answer

Incomplete transmission error report on my mx450


Is this a new problem with a new printer, or did faxes used to work okay until now?

Incomplete transmission means fax could not be sent. Many causes.

1. Error on recipient's end or in phone line (fax machine down, too much line noise, etc.)

2. Bad phone cord or bad phone jack on your end.

3. Make sure the phone cord from the wall is securely plugged into the right telephone port on the printer. There are 2 jacks; the important one is lableled "L" for telephone Line In. The other port (with a telephone symbol next to it) is optional, and is to connect to a telephone (only works if you have a phone line already plugged into :L" port).

12_2_2013_9_53_38_am.jpgb8559fbd-5156-4aff-bf2a-d206d7bb3e90.jpg


4. Other causes: see http://www.fixya.com/support/t8747814-canon_pixma_mx860_stopped_sending_faxes

Dec 02, 2013 | Canon PIXMA MX860 OFFICE AIO-2.5IN LCD...

1 Answer

No dial tone on handset. can't send or recieve fax.


? Other equipment, which uses the same phone line as the HP All-in-One,
might be causing the test to fail. To find out if other equipment is causing a
problem, disconnect everything from the phone line, and then run the test
again. If the Dial Tone Detection Test passes without the other equipment,
then one or more pieces of the equipment is causing problems; try adding
them back one at a time and rerunning the test each time, until you identify
which piece of equipment is causing the problem.
? Try connecting a working phone and phone cord to the telephone wall jack
that you are using for the HP All-in-One and check for a dial tone. If you do
not hear a dial tone, contact your telephone company and have them check
the line.
? Make sure you have correctly connected the HP All-in-One to the telephone
wall jack. Using the phone cord supplied in the box with the HP All-in-One,
connect one end to your telephone wall jack, then connect the other end to
the port labeled 1-LINE on the back of the HP All-in-One.

If the supplied phone cord is not long enough, you can extend it. For
information, see The phone cord that came with my HP All-in-One is not long
enough.
Check the connection between the telephone wall jack and the HP All-in-One
to make sure the phone cord is secure.
Make sure you use the phone cord that came with the HP All-in-One. If you
do not use the supplied phone cord to connect from the telephone wall jack
to the HP All-in-One, you might not be able to send or receive faxes. After
you plug in the phone cord that came with the HP All-in-One, run the fax test
again.
If you are using a phone splitter, this can cause faxing problems. (A splitter is
a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP All-in-One directly to the telephone wall jack.

If you are using a phone splitter, this can cause faxing problems. (A splitter is
a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP All-in-One directly to the telephone wall jack.
If your telephone system is not using a standard dial tone, such as some
PBX systems, this might cause the test to fail. This will not cause a problem
sending or receiving faxes. Try sending or receiving a test fax.
Check to make sure the country/region setting is set appropriately for your
country/region. If the country/region setting is not set or is set incorrectly, the
test might fail and you might have problems sending and receiving faxes.
Make sure you connect the HP All-in-One to an analog phone line or you will
not be able to send or receive faxes. To check if your phone line is digital,
connect a regular analog phone to the line and listen for a dial tone. If you do
not hear a normal sounding dial tone, it might be a phone line set up for
digital phones. Connect the HP All-in-One to an analog phone line and try
sending or receiving a fax.
Make sure you use the phone cord that came with the HP All-in-One. If you
do not use the supplied phone cord to connect from the telephone wall jack
to the HP All-in-One, you might not be able to send or receive faxes. After
you plug in the phone cord that came with the HP All-in-One, run the fax test
again.
After you resolve any problems found, run the fax test again to make sure it
passes and the HP All-in-One is ready for faxing. If the Dial Tone Detection test
continues to fail, contact your telephone company and have them check the
phone line.

Dec 03, 2010 | HP Laserjet M1319F Laser Multifunction...

1 Answer

Printer trying to receive a fax, but it doesn't print. Does there need to be a separate phone jack into the printer itself, and not just the computer?


Hey!A fax line needs to be connected in the fax machine yes!It sound like u got a dial up modem yes?Plug the phone line into the line jack on the machine,get another cord and plug it in the extension jack on the fax and to your modem!!Hope it helps!!Good Luck!

Nov 05, 2010 | Canon MX300 Office All-In-One Printer

1 Answer

Fax wont' go through. Plugged phone jack into phone line and when I try to fax it doesn't connect. Any suggestions? Thanks


Can you receive any faxes. Run a Fax Test from the Tools menu. Is the problem with only one fax receipient? (Check the phone number and make sure they are set to receive. I have dealt with one fax receipient where the call-waiting service caught the fax call.)

Does the Fax see a dial tone? If there is no dial tone, use a single line phone (corded) to listen for a dial tone at that jack. If there is no dial tone, check the incoming service for a dial tone. (If you have no dial tone at all, contact your service provider.) Try a new phone cable (2-wire RJ-11) Try calling the number from another phone line with the single line phone attached. If the phone doesn't ring with a new cable, check your wiring and then contact your provider. Is the signal analog or digital (the all-in-one is designed for digital)?

Go back through the fax settings and set it as directed in Step 2 here: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458259&tmp_task=solveCategory&lc=en&dlc=en&cc=us&lang=en&product=3643612 . You need the fax error reporting setting.

Disconnect any items that are plugged into the 2-Ext port.

Try reinitializing the unit. Unplug the power cord with the unit on. Make sure that the phone cord is fully seated in the 1-Line port. Then reconnect the power cord.

Try resetting the all-in-one, this may require 2 people. With the printer on, unplug the power cord and wait at least 20 seconds. Press and hold # and 3 while plugging in the power cord. Release the buttons after the unit starts up.

If none of these steps help the unit may need service.

Cindy Wells

Jun 27, 2010 | HP Officejet Pro L7590 All-in-One InkJet...

1 Answer

Ok Im a ding dong. What plug does the phone line go to. I have 3 holes. One with a pic of a phone, wall jack and the other one is a computer. I need to fax! Help!!


You are NOT a ding dong!

These plugs can be confusing. If you are just going to use the machine to fax, then plug your phone line into the jack on the fax machine that looks like a wall jack and connect the other end to the wall jack on the wall. This is also called the "line" jack.

If you want to use a phone with the fax machine (if it isn't already equipped) then plug the jack in as described above and plug a phone into the jack that looks like a phone. Test for a dial tone.

The remaining jack applies if you want to connect your PC modem through the fax machine. Your PC (assuming you have one) may or may not have a modem.

Dec 09, 2009 | HP OfficeJet D135 All-In-One InkJet...

1 Answer

Don't know how to connect


Hi, I'd love to help you with the problem you described.

  1. Connect your phone line (out of the wall or your phone modem supplied by your phone or cable company) into the jack on your MFC-240 has a picture that is shaped like a little telephone. These jacks are located on the lower left back corner when you are facing your printer.
  2. In the same location, there is another jack right next to the one you just plugged into. Take the phone cord that came with your printer and plug one end into the jack.
  3. Plug the other end of this cord into the base of your phone or answering machine.
  4. Test your connections by picking up your phone handset and listening for a dial tone.
  5. Next, set the receive mode your printer for fax only (if you set the receive mode to phone/fax or other mode, you could experience problems with your voice mail). Fax only will ensure that your printer will only answer fax calls. Here's how you do it.
Here's how:
  • Press the menu key on your MFC-240
  • Press 0 (display switches to initial set up)
  • Press 1 (display switches to receive mode)
  • Fax only should be the first item that shows on the display.
  • Press the ok button on your MFC-240. The machine is now ready to receive faxes.
If you have not done so already set up either your answering machine or your cable company voice mail.

If you found my answer to be helpful, please use our rating system to indicate your level of satifaction with my answer. Thanks for using FixYa!

Jan 28, 2009 | Brother Multi-Function Center MFC-240C...

1 Answer

Telephone line connection


Two options:

1) Pick up a phone line splitter (Radio Shack or just about any other retailer has them) that has a plug on one side and two jacks on the other. Plug this into the phone jack where the line to your computer is connected. Plug the cord to the computer back into one jack on the splitter and plug the line to the fax machine into the other jack. (If it will physically fit into the space on the back of the computer, you can just plug the splitter into the modem connector, plug the line cord into one jack and the fax cord into the other.)

2) (Useful if the phone jack is behind furniture or just hard to get at.) Get a phone line splitter with all jacks (two on one side, on on the other). Unplug the line cord from the computer and plug it into the single jack on one side of the splitter. Then run a new line cord from one of the two jacks on the other side back to your computer. Plug the cord to the fax machine into the other jack.

Jan 27, 2009 | Dell A940 All-In-One InkJet Printer

1 Answer

Fax


To test your fax setup
1 Press Setup.
2 Press 6, and then press 5.
This displays the Tools menu and then selects Run Fax Test.
The HP all-in-one displays the status of the test on the color graphics display and prints a report.

3 Review the report.
– If the test passes and you are still having problems faxing, check the fax
settings listed in the report to verify the settings are correct. A blank or
incorrect fax setting can cause faxing problems.
– If the test fails, review the report for information on how to fix any problems
found. For more information, you can also see the next section, The fax test
failed.
4 Press OK to return to the Setup Menu.

Make sure you used the phone cord supplied in the box with your HP all-in-one
to connect to the telephone wall jack. One end of this special 2-wire phone
cord should be connected to the port labeled "1-LINE" on the back of your
HP all-in-one and the other end to your telephone wall jack

This special 2-wire cord is different from the more common 4-wire phone cords
you might already have in your home or office. Check the end of the cord and
compare it to the two types of cords shown below.

If you used the 4-wire phone cord, disconnect it, find the supplied 2-wire cord,
and then connect the 2-wire cord to the port labeled "1-LINE" on the back of
your HP all-in-one. For more information on connecting this phone cord and
setting up your HP all-in-one for faxing, see Fax setup.
If the supplied phone cord is not long enough, you can extend it. For
information see The phone cord that came with my HP all-in-one is not long
enough.
● Try connecting a working phone and phone cord to the telephone wall jack
that you are using for the HP all-in-one and check for a dial tone. If you do not
hear a dial tone, contact your telephone company and have them check the
line.
● Other equipment, which uses the same phone line as the HP all-in-one, might
be in use. For example, you cannot use your HP all-in-one for faxing if an
extension phone is off hook, or if you are using your PC modem to send an email
or access the Internet.
● The phone line connection might be noisy. Phone lines with poor sound quality
(noise) can cause faxing problems. Check the sound quality of the phone line
by plugging a phone into the telephone wall jack and listening for static or
other noise. If you hear noise, turn Error Correction Mode (ECM) off and try
faxing again. For information, see Use error correction mode. If the problem
persists, contact your telephone company.
● If you are using a digital subscriber line (DSL) service, make sure that you
have a DSL filter connected or you will not be able to fax successfully. The
DSL filter removes the digital signal and allows your HP all-in-one to
communicate properly with the phone line. Obtain a DSL filter from your DSL
provider. If you already have a DSL filter, make sure it is connected correctly.
Make sure your HP all-in-one is not connected to a telephone wall jack that is
set up for digital phones. To check if your phone line is digital, connect a
regular analog phone to the line and listen for a dial tone. If you do not hear a
normal sounding dial tone, it might be a phone line set up for digital phones.
● If you are using either a private branch exchange (PBX) or an integrated
services digital network (ISDN) converter/terminal adapter, make sure the
HP all-in-one is connected to the port that is designated for fax and phone
use. Also, make sure that the terminal adapter is set to the correct switch type
for your country/region, if possible.
Note that some ISDN systems allow you to configure the ports for specific
phone equipment. For example, you might have assigned one port for
telephone and Group 3 fax and another port for multiple purposes. If you
continue to have problems when connected to the fax/phone port, try using the
port designated for multiple purposes; it might be labeled "multi-combi" or
something similar. For information on setting up your HP all-in-one with a PBX
phone system or ISDN line

you may also refer to the manual for this unit here
if you go there please refer to page 82 of the manual or chapter 10

Aug 02, 2008 | HP Photosmart 2710 All-In-One InkJet...

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