Question about Microsoft Windows XP Professional

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I got a couple of virus infected my PC a week ago (Essential Cleaner & MS Removal Tool). I had to download instructions on how to remove such virus on the internet. I managed to remove the first virus (Essential Cleaner) from my PC and the sytem works well after the removal. 2 days after another virus infected my pc (MS Removal Tool) i also managed to remove the virus (both through the registry edit and some applications from the net) but after the removal, any multimedia devices on my computer just won't work anymore. Including my A4tECH Pk 635k Webcam cannot be installed. There are also yellow markings on the Audio Submenu of the Device Manager. When I opened the DX Diagnostics, it says that it doesn't have a sound card installed on my computer so I bought a USB Sound Card Adapater hoping the problem will be resolved, but it didn't worked either. There's an error message that the hardware isn't installed correctly. I need my webcam to be installed and use in Yahoo Messenger but the webcam has a built in microphone in it that's why, I think, it just can't be installed because of the sound card problem. Anyone please let me know what to do. Thanks.

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  • ktrnagulto
    ktrnagulto May 24, 2011

    reinstalled the OS, removed the external sound card and external webcam, reinstalled but didn't worked either. :(

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3 Answers

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  • 1,381 Answers

Hi ktrnagulto
Probably you didn' t need to buy a new sound card . When the diagnostic said " it doesn't have a sound card installed " , this normally means rhe driver is missing and you have to go to the sound card manufacturer's site and download the driver from there . Windows 7 generally searches and installs drivers automaticaly when you go to the device manager , click on the yellow marked devices and go for an drivers update . Reinstall also the webcam driver(s) .
About your viruses , complete your computers cleaning up by downloading MalwareBytes from http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html . Let it scan
your system and destroy any remaining spyware / malware.
Best regards ,
fanaudi

Posted on May 24, 2011

  • 2 more comments 
  • ktrnagulto
    ktrnagulto May 24, 2011

    will try this one sir. thank you :)

  • fanaudi
    fanaudi May 24, 2011

    Please go back to the device manager and try to update the sound driver . Eventually , go to your motherboards site . Your sound card couldn' t have disappeared ! Check the volume settings of your system .
    TIP FOR NEXT TIME : create an image of your entire system , easy in windows 7 . Go to Start and type " backup " in the search bar . Select " backup your computer \ create a system image " and follow instructions . Good luck , don't despair ! fanaudi .

  • ktrnagulto
    ktrnagulto May 25, 2011

    Thank you sir. I downloaded the LIVE Update for my MSI Neo 468F Motherboard, and I guess it works in some ways after installing.

    Yesterday, I tried to enable full control on the "DeviceDesc" files under PCI\ VENs files on the Registry Editor. My webcam is now working but the microphone is not. I succesfully updated the drivers under SOUNDS on the Device Manager (files with yellow markings) but when I restarted the computer the Multimedia Audio Controller again has a yellow mark and I cannot update it again flashing the annoying error message "The file is not valid".

    By the way, I downloaded the ksuser.dll file and placed it under C:\Windows\System32 folder, before I succesfully installed the hardwares I mentioned earlier and the webcam starts working.

    Now my problem is the Sound. i can't hear anything. I also tried connecting the USB SOUND card adapter i bought yesterday and still not working either.

  • fanaudi
    fanaudi May 25, 2011

    There are different issues possible :
    Try to identify your Multi media controller and download the correct driver from the manufacturer's website . Please pay attention to download the full version in compatibility with your OS .
    Otherwise , there could be a problem with your XP install disc and some kind of virus is still somewhere around .
    Complete your computers cleaning up by downloading free MalwareBytes fromhttp://download.cnet.com/Malwarebytes-An... . Let it scan
    your system and destroy any remaining spyware / malware . You will solve your issue soon .
    Best regards , fanaudi .

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Sir,
Pls purchase one licenced antivirus software (Mc-Afee,Norton,Avast,Karspersky),better is Karspersky Internet Security(antivirus+internet security)and install in the pc and run,it will automatically catching virus.Free/Trial version also available from internet like Avast,Pls go thru the below link and download it,after download just run the setup file.then scan with Avast.

http://www.avast.com/download-trial

Posted on May 24, 2011

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Even if you remove a virus, most of the cases, the damage cannot be repaired. Remove the sound driver and install it once again. If that doesn't work, you should consider reinstalling the OS.

Posted on May 24, 2011

  • 4 more comments 
  • ktrnagulto
    ktrnagulto May 24, 2011

    reinstalled the OS, removed the external sound card and external webcam, reinstalled but didn't worked either. :(

  • Mohammed Ebrahim M
    Mohammed Ebrahim M May 25, 2011

    Is it running on WinXP or Win 7?

  • ktrnagulto
    ktrnagulto May 25, 2011

    In XP sir.

    Yesterday, I tired to enable full control on the "DeviceDesc" files under PCI\ VENs files on the Registry Editor. My webcam is now working but the microphone is not. I succesfully updated the drivers under SOUNDS on the Device Manager (files with yellow markings) but when I restarted the computer the Multimedia Audio Controller again has a yellow mark and I cannot update it again flashing the annoying error message "The file is not valid".

    By the way, I downloaded the ksuser.dll file and placed it under C:\Windows\System32 folder, before I succesfully installed the hardwares I mentioned earlier and the webcam starts working.

    Now my problem is the Sound. i can't hear anything. I also try connecting the USB SOUND card adapter i bought yesterday and is not working either.

  • Mohammed Ebrahim M
    Mohammed Ebrahim M May 25, 2011

    hi ktrnagulto,
    After reinstalling the OS you shouldn't be having problems.
    Either the OS which u installed is not good or the virus is still on your computer. I appreciate the things which u did but something somewhere has gone bad. How about i take a look in to your computer?

  • ktrnagulto
    ktrnagulto May 25, 2011

    Oh. I think the OS is good, maybe I should run the MalwareBytes again for the virus. Yeah, the problems am having with my pc has gone far annoying. Am not that knowledgeable with computer systems, just reading forums on the net for possible solutions.

    Thanks and God bless. :)

  • ktrnagulto
    ktrnagulto May 25, 2011

    oh, is it possible? you, literally, can take a look on my pc? mail me ktrnagulto@hotmail.com. Thanks sir! God bless.

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