Question about Microsoft Wireless Mobile Mouse 3000

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My mouse stopped working and its brand new, I have tried pushing both connect buttons to reset it and replaced the batteries. Can someone please help me?

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I own this same mouse the best way of going about this is to go to Start>Run>devmgmt.msc. Once this is open find your mouse on the list and try reinstalling the drivers there. If you reset after uninstalling the drivers they will reinstall themselves. If this is not working it could be your OS and you should contract Microsoft.

Posted on May 24, 2011

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1 Answer

It stopped working, the keyboard is working fine. Replaced the batteries still not working?


When you change batteries you also need to reset your mouse and the receiver.

Back on your mouse is a little connect push-button to reset your mouse.

Eventually also push the black button on the top of the receiver.

This will hopefully help.

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Turn the mouse over. There is a battery cover that needs to slide to open. Your mouse should take 1 AA alkaline battery. Also there is a recesssed button on the underside that you you can press (with a pen tip or paper clip to reset the mouse). Either the new battery or the reset should solve your problem.
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First make sure the batteries are good then folow these instructions.

Normal 0 Press the Receiver button (and the lights will start flashing.
Then if the Keyboard isn't working, press the small RESET/CONNECT button on the back of the board to connect the keyboard to the receiver.

If the MOUSE isn’t working, push the small RESET/CONNECT button on the back of the mouse to connect to the receiver. Then they should work okay.
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The warrenty period is usually a year. Is there a connection button on the receiver as well? Normally you need to press the connect button on the mouse, and then on the receiver shortly there after. If you want to replace it, you might have an easier time just getting a new mouse.

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If you haven't done this, turn the mouse over and press the reset/connect button on the bottom of the mouse. After you replace batteries it sometimes requires this to be done. If that didn't work, first press the receiver button, then the mouse reset/connect button.
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Are your batteries in the Keyboard and mouse good?

On the receiver there is three lights. The "A" is the CAP LOCK light, The "1" is the RECEIVER light and the "F" is the F LOCK light.

You probably have gotten it working by now but here is a way to get it work if not.

Press the Receiver button a(and the lights will start flashing, then if its the Keyboard that isn't working, press the small RESET/CONNECT button on the back of the board to connect.

If its the MOUSE do the same except push the small RESET?CONNECT button on the back of the mouse to connect. Then they should work properly. Hope this helps. Bud

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1 Answer

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2 Answers

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I had this problem, but only when my batteries were dead. Check the contacts on the batteries to make sure they're working. Are all the buttons failing too? It might be a broken microswitch (or whatever they use these days). It sounds like you're looking at a new mouse if it's not contacts. Unless someone else on this forum has different ideas.

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1 Answer

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Have you replace the batteries? If so try the following.
Normal 0 Press the Receiver button (and the lights will start flashing.
Then if the Keyboard isn't working, press the small RESET/CONNECT button on the back of the board to connect the keyboard to the receiver.

If the MOUSE isn’t working, push the small RESET/CONNECT button on the back of the mouse to connect to the receiver. Then they should work okay.
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2 Answers

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Solution. My wireles keyboard stopped working except for the F-Lock key, the Media key and the sleep key. It wasn't batteries, even though I tried, communication was there because the above keys were working. Remove the batteries from your keyboard and let it sit for about 10 minutes. Press the red connect button a few times and other various keys every few minutes during that time. This may be the whole "capacitor discharge" trick, but I tired that with someone elses instructions and my keyboard did not work after 2 minutes of key pressing. I think it just needed more time to clear out the secure settings. Good luck, I was about to trash this keyboard until I tried again

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