Question about Canon PIXMA MP810 All-In-One InkJet Printer

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Whilst printing on my Canon MP810 a yellow light on the front edge of the control panel and an error message 5020 "release the scanner lock switch and turn the power off and back on" appeared. Have followed this instruction a number of times but the problem still exists. Is it possible that the problem is that it looks as though I'm almost out of ink in two of the cartridges? But this has not been indicated.

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  • 24 Answers

It means scanner locked

action:

Slide the lever to lock the scanner in the open position, turn off and turn MFP

Posted on May 24, 2011

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1 Answer

Where is the "scanner lock switch" located on a Canon Pixma MP980 printer? I cannot seem to locate the switch "under the hood" so I need assistance.


The scanner lock on the MP980 is on left hand side of the scanner unit. It's closer to the hinge of the document cover and almost centered between the scanner glass and the edge of the printer. If you lifted the entire scanner unit, you won't see the switch. You should be able to push the switch towards the open lock symbol with your finger or thumb. The Getting Started guide has a pretty good picture of where the switch is in Step One. The guide is available on the product page, http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mp_series/pixma_mp980#BrochuresAndManuals , in the Brochures & Manuals section. The current link to the Getting Started Guide is http://gdlp01.c-wss.com/gds/2/0300001552/01/MP980_GS_EN-US_V3.pdf . After moving the switch, turn off the all-in-one. Then unplug the power cord to clear the error message from the printer's memory. After a few minutes, plug the power cord back in and turn on the printer.

If the error persists and the scanner is unlocked, the scanner mechanism may be damaged. If that's the case, your MP980 needs service. If the unit is under warranty, contact Canon. (If it isn't under warranty, you'll need to decide if the unit is worth the shipping and handling fees and the minimum $50 or so charge just to determine the problem at a service center. (That fee will be applied to the cost of fixing the printer, if you decide to have the technician continue to work on the unit.)

I hope this helps.

Cindy Wells

Sep 21, 2015 | Canon PIXMA MP980 All-In-One InkJet...

1 Answer

How to remove cartridges when no power


The printer needs power to remove the cartridges. There is an assembly that moves and locks the cartridges and covers the ink nozzles to prevent the ink from drying out. Without power this assembly is locked in place and will not release.

Aug 21, 2012 | Canon PIXMA MP810 All-In-One InkJet...

1 Answer

Hello, I have a Canon MP810 printer and the screen shows there is an error with that number: 5020. It says that I have to unlock the locker of the scanner and then restart. I have done it many times...


I have just read it on the other forum..try this one
Error Code 5020:
Scanner lock switch locked. [5020] Release the scanner lock switch and turn the power
off and back on.
Turn the machine off, unlock the scanner lock
switch, then turn the machine on again.

Hope it helps.

Sep 09, 2011 | Canon PIXMA MP810 All-In-One InkJet...

1 Answer

I have an error message in Canon IR 5020 "error E000004-0000.. how do I fix it?


Hi.
Power off CANON ir5020 then try to pull-out cartridge toner. check up paper feeder for paper garbage
cleaning using vacuum to get dust and small paper dirt.insert toner cartridge fix and power on again.
if same problem error display.your canon mainboard need repair.
Hope can help you.

Jun 28, 2011 | Canon Computers & Internet

1 Answer

Mon imprimente pixma mp810 donne un code erreur 5020 et demande de deverouiller le scaner


This correction is listed on the Canon website. Lock Switch Make sure to unlock the scanning unit before turning the machine on.
  1. Lift the document cover open.

  2. Slide the scanner lock switch to the release mark.


    Caution : Make sure to unlock the Scanning Unit (Printer Cover) before turning the machine on.Before transporting the machine, always lock the Scanning Unit (Printer Cover) by moving the Scanner Lock Switch towards the lock mark.


    scanlockswitch.gif

  3. Close the document cover.

  4. Press to turn off the machine.

  5. Wait approximately 5 seconds then press to power back on the printer.

Mar 27, 2011 | Canon PIXMA MP810 All-In-One InkJet...

1 Answer

How to trace and release scanner lock on Canon MP810 printer


Hello,

There's a lock switch, left side near the scanning glass.
Lift the cover ( 1 ) and
switch the lock switch to the open padlock indicator ( 2 )


36edb34.jpg
For online support on the MP810, look here:
http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mp_series/pixma_mp810

Jul 22, 2010 | Canon PIXMA MP810 All-In-One InkJet...

1 Answer

An error message 5020 appeared and the machine is not working, how to solve (to reset)?


error [5020] is not big problem. You just need to release the scaner lock switch and turn the power off and on back. Then you may enjoy to use your PIXMA MP810

May 29, 2010 | Canon PIXMA MP810 All-In-One InkJet...

2 Answers

Printer canon mp810 displaying 5020 error How do I fix it?


Hi
This maybe a small bit of paper in the rollers somewhere you need to find it or it is need of a good clean.

You can also try this.

Solution 1:
Clean the timing strip.

Solution 2:
The purge cap (the white sliding mechanism that the print head parks to when it's not in use) may be not lubricated well enough .

Lubricate the sliders with some white grease (don't get it on the small wipers or the black caps); this repair probably require to remove the right panel off of the printer to gain access to the purge mechanism.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

Feb 01, 2010 | Canon PIXMA MP810 All-In-One InkJet...

1 Answer

Error 5020 scanner lock switch will not turn off.I am using printer pixma mp810


Does anyone know how to fix error 5020 release the scanner lock switch and turn the power off & on.The Cannon MP810 Printer. Please Help!Thanks

Dec 07, 2008 | Office Equipment & Supplies

1 Answer

How do I resolve Error U150 on Canon MP810?


have had a MP810 about 3 months. Recently I've been getting a U150 error message. My C tank is not lighting up and being recognised. When I open up and replace the tank the light comes on. Initially this allowed me to carry on printing but now I have a constant error message even after replacing the tank.
Is there a permanent solution to this annoying problem?
I would be grateful for any assistance.

May 29, 2008 | Canon PIXMA MP810 All-In-One InkJet...

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