Question about livecareer.com

11 Answers

How do I CANCEL...You guys make it so easy to subscribe but HELL to unsubscribe, what's really going on? I WANT TO CANCEL LIKE ASAP! Thanks

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  • angelchross
    angelchross Jan 14, 2013

    make sure your signed in with your correct info,make sure to keep all your confirmation no. and they nave a 800 no.its,888-816-0576,,hope this will help and always check your bank ,good luck just a concerned friend

  • Janet Jun 06, 2013

    Log in to your account.Click on my account.Then click on settings.Last click on the subscription tab and select cancel account. They will give you a confirmation as soon as it goes through. Write it down along with the date you did so and save it to cover yourself.

  • Katrina Belda Jun 07, 2013

    • To cancel your subscription simply contact us by phone, email, or chat. We also have a self-cancellation method available in your account settings. Inquiries can be emailed to customerservice@livecareer.com and the toll free phone number for customer service is 1-888-816-0576. Please contact us if we can be of any service. We are available 18 hours a day, 7 days a week from 6am-midnight EST.

  • Anonymous Mar 14, 2014

    Easy to subscribe but hard to reverse this

  • BMangano
    BMangano Aug 15, 2014

    Thank. you Janet. I had to continue through several "cancel" buttons. I appreciate you telling me to get a confirmation number because I might not processed my cancelation. thanks for. sharing knowledge......

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Contact their support. Find email/phone numbers even addresses here searchpublicinfo us, explain your problem and you are done.

Posted on Oct 31, 2014

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Hi,
I've researched this online and LiveCareer has a notirously bad system setup. They purposefully make it easy to join but hard to get out. Their phone line works intermittently. Your best bet, so you have a written record as well, is to use the form located here: Click Here.
Also, on that same webpage, on the right hand side, is access to their live chat. If you happen to be there during those hours, try going that route as well, since it seems it has a good chance of getting your subscription canceled and any excess charges refunded.
Hope this helps. If it does, please accept and rate the solution! Contact me with any more questions you may have. Thanks for using FixYa!

Posted on May 24, 2011

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  • Katrina Belda Jan 20, 2012

    Hi, I work at LiveCareer.

    To cancel your account simply contact us by phone, email or live chat. We also have a self cancellation method in your account settings. When logged in click My Account in the top right corner, then click My Subscriptions and at the bottom you will see a link to cancel.

    You can send an email to customerservice@livecareer.com or call our toll free line at 1-888-816-0576. Our customer service hours are 7 days a week 6am-midnight EST.

    Best regards,

    LiveCareer

  • Kyana Miraflores
    Kyana Miraflores Dec 04, 2013

    Thank you Katrina! this is very helpful. I have just canceled mine and I wish I can keep it but I just can't really afford it right now but it really helped me update my resume! Thanks a bunch! :)

  • Kenneth Adam
    Kenneth Adam Sep 16, 2014

    Thanks Augustin, I chatted with them and they canceled my account and gave me a courtesy rebate for the only monthly charge. They were very nice about it.

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Contact them, and explain your problem.
You can find their phone numbers/emails/fax numbers here FindContactNumbers . Best of luck

Posted on Oct 13, 2014

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SOLUTION HERE!! i just did it myself.Log into your account at Livecareer.com go to the upper left hand corner and click my account then click settings. then you will click the subscription tab and click unsubscribe and ignore all the writing go to the bottom and click unsubscribe. and you are unsubscribed!!

Posted on Jul 16, 2012

  • Ilene Strong
    Ilene Strong Jan 03, 2014

    I clicked on the unsubscribe and it sent me to a non-working email form.

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This is resume site is not worth anyone's money and time. ive been getting charged every month almost 40 dollars from this company. simply because i took a free trial. now hopefully after i cancelled my subscription i will not get bothered from this TERRIBLE company.

Posted on Mar 01, 2013

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Easy to unsubscribe, just go to the upper right hand corner on your main pageand click on "My Account"Look on the left side of the page and click "Subscriptions"next page click on "cancel subscriptions"you can print a confirmation number off for your records.takes about one/two minutes --- you can also use the live chat

Posted on Sep 17, 2012

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I heard about this site oddly enough through my current job (shh don't tell) ;) but I think the site is fantastic and that is coming from a complete perfectionist!! I did cancel my membership now that I have had it for 3 months or so but I appreciate everything it provided from the creative templates to the creative word suggestions. :) Don't knock the site because you did not read the fine print about what happens after the trial.... if you got charged multiple times you probably should have cancelled. Not trying to be rude but its the truth.

Posted on Oct 20, 2013

  • Katrina Belda Oct 30, 2013

    Hi Brooke Marie, we are glad that you were able to utilize the service for more than 3 months and find the site really helpful in creating a professional resume. We also thank you for being able to share what you feel about our site and knowing about our auto-renewal and cancellation policy. Brooke Marie, your feedback is very much appreciated. We wish you career success!

  • Floyd Kish
    Floyd Kish May 12, 2014

    My wife used the free trial to write a resume, liked it but there was no need to pay monthly for a resume service. She didn't know it didn't end...Can she get a refund as you will see she never logged on again since the first trial week. Thanks

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Posted on Feb 02, 2016

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Call 1-888-816-0576 and ask for the refund. Cancellation is easy, just call or just log in and cancel it.

Posted on Feb 04, 2015

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Got their customer service number: 888-816-0576.

I noticed I had 4 different charges from them on the same day for odd amounts ($0.03, $0.03, $0.95, $1.00). I did sign up for the free trial, and I cancelled my subscription but I now noticed those charges. Give them a call guys. It took me awhile to get through to someone (25 mins) but be patient and you\'ll finally get through, I\'m sure they do it to frustrate you and you just hang up. Don\'t try the online chat, I waited 45 minutes to no avail.

Posted on Jan 04, 2015

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These people are evil. I never even subscribed to anything. I used an email address to use the career assesment. Then I asked them to unsubscribe me from all the spam as the unsubscribe button did not work.
It took a while because I emailled them accidentally from a different account to unsubscribe, but someone managed to remove my email.
Then I started getting more emails to the other account. An account that has only ever been used to email customer services.One I never gave any permissions to recieve emails from, there were no terms and conditions to tick or untick, There was never a subscribe request for that email.
This one they refuse to remove.
I have been emailling them for months and they keep claiming that they cant remove an email because they dont have an account to look up. I keep telling them there is no account and they keep insisting that I give them an account number.
Most of the emails are standard bits of text that have no relevance to the problem. They think I should phonethem, but there is no further information to give them.
I dont belive the staff can be this ignorant by accident, this is a company who think there are no repercussions for this bad behaviour,

I suggest noone uses this company as they obviously dont care about their reputation.

Posted on Nov 27, 2014

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