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I installed new ink in my Compaq A1500 printer, however the printer continues to state" Clear System Err Then Press Clear." The printer is making a strange noise and it does not clear. It appears the cartridges aren't moving. What should I do, Office Max will not take the cartridges back, because they have been opened. Thanks, Elizabeth Scott 760-949-6493

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Try reseating the ink cartridge. Maybe, the cartridge is not seated properly.

Here are the simple steps:

1. Lift the control panel by holding the panel along the top edge.
2. Pull the control panel forward.
3. Lift the ink cartridge access door. for better access, stow the document input tray away. the carriage will move to the center.
4. Then, try reseating the cartridge. Hold the ink cartridge by the black
areas or colored top only.

Good luck,

Ryan

Posted on May 24, 2011

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1. Lift the control panel by grabbing the panel along
the top edge.
2. Pull the control panel forward.
3. Lift the ink cartridge access door. For better
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