Question about OfficeMax 0M96431 Shredder

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Shredder OM96144 jammed then stopped working. Blew a circuit. Cleaned out the back of unit. Plugged in again several times, no luck.

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  • kashe156 May 24, 2011

    Also blew a fuse



4 Suggested Answers

  • 2 Answers

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Posted on Jan 02, 2017


SOURCE: Shredder motor seems jammed

The teeth on the plastic gear that turns the massive metal gears that turn the shredder teeth is probably stripped and needs to be replaced, if you can find the part.

Posted on Jul 01, 2007

  • 45 Answers

SOURCE: OM96144, The Door Open light will not turn off, so


It sounds like the safety switch on the door has failed.

You will need to have the safety switch on the door replaced.

There is another option but it is not recommended as it will bypass the doors safety mechanism and requires the switch wires to be cut and connected to complete the circuit.

You should never play with anything electrical as it can cause serious harm and / or death.

So I would recommend you have a qualified repairer look at it.

I hope this helps.

If you have any further questions please let me know.

Best regards,


Posted on Nov 23, 2010

Testimonial: "Thanks. I'll just replace the whole unit."

  • 1654 Answers

SOURCE: I have an OfficeMax paper

Do you have any lights? If not then you will need to replace a blown fuse on the circuit board. The fuse is soldered into the circuit board. Check the fuse with an OHM meter for continuity. The fuse is 6.3 A miniature pigtail, You have to solder in a fuse holder and regular size fuse unless you have a source for the pigtails. If you have lights and can hear a motor then chances are, the overfeed caused the teeth of the gear that operates off of the motor to break which is not uncommon. How old is the shredder, is it possible to return it under warranty? Have you made sure that all the paper is out of the teeth and not blocking the sensor? sometimes it can get quite hard to remove all the jammed paper. You will have to take the cover off the shredder hear to acces the circuit board, might get lucky and find this model ahs an easy change fuse but most do not. Also have you checked it with another outlet to make sure the outlet fuse did not blow?
Pigtail fuses should look like the ones in the picture provided.

Posted on Aug 18, 2011

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Check the Power Ensure that the shredder top is firmly placed in the shredder basket if the unit will not operate. If the top is not in place the feeder will not work and accept any paper. Make sure it is firmly plugged into the wall outlet and that the outlet is active. Rest the Shredder Let the shredder cool down if the shredder has been running continuously for a long time. It may have overheated and needs to be left in the off position for at least 30 minutes to reset. Verify the basket is empty or not too full as that will cause the shredder to deactivate. Clear Paper Jam Rotate the shredder into "Auto" and reverse to loosen any paper jam that is stopping the gears. Pull out any papers that are sticking out from the shredder feeder. If there is no progress then unplug the shredder and remove the shredder top from the bin. Turn it upside down and use tweezers to free any paper that is blocking the gear. Auto Mode Not Working Select the "Auto" option and feed paper into the center of the feeder tray if the shredder is only working in reverse mode. The sensor is located in the middle of the feeder tray and could be blocked by jammed paper. Use an index card to firmly unblock any paper that could be blocking the sensor.

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Dec 17, 2012 | Office Equipment & Supplies

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My shredder stopped working in the middle of a shred. I have cleaned all shredding from it, but it still refuses to run. Is there a thermo cut off switch, and if so, where?

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  • 2

    Check to see if the shredder is jammed. This is the most common cause of shredder problems. Click the power switch to reverse, which should clear a minor jam. If not, set the shredder to auto, and then to reverse again until the jam clears.

  • 3

    Clear extremely stubborn paper jams by grabbing the stuck paper and gently pulling it out. If smaller pieces of paper cause the jam, shut off the shredder and unplug it. When it cools down, carefully use a pair of tweezers to remove the paper bits.

  • 4

    Determine if the power supply to the shredder is working properly. If the power supply is cold, use an alternative source of electricity for your shredder. If it is warm, there may be a problem with the shredder itself. Call your office machine repair shop or the shredder manufacturer for assistance.

  • 5

    Sharpen or oil the blades. Shredder blades need to be oiled on a regular basis to keep your machine in proper working order. Get oil made specifically for shredder blades from an office supply store.

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