The right front channel is barely audible. I have to turn the balance all the way to the right to get any significant sound out of the right front speaker. Even then, the left channel is still much louder. (btw - the speaker is NOT the problem. All connections are secure and I have checked with other speakers, as well as headphones and still have the same issue). This happens whether it is in Stereo mode or if there is a digital signal (DD, DTS). I also tried changing the speakers from connection A to B, but the problem persists. I have done both of the resets mentioned in the manual, with no change.
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Start by choosing FM on a known frequency with a station broadcasting and volume is turned down to a NORMAL listening level. Next, make sure speaker selector isn't the wrong position (make sure "SPEAKERS OFF/A/B/A+B is set to A [or B to match the speaker terminal connections]), check to be sure "Mute" function is not activated by pressing the MUTE button on the remote to toggle it between on & off, Make sure headphones are disconnected. Make sure "PROTECT" is not displayed on the front as this indicates a shorted speaker wire - shut off and repair the shorted wire(s).
If you get sound on FM, but have an issue with another external component (CD, DVD, Phono, etc.) check the cables between the component and the input panel on the rear of the STR-DE595.
check volume balance between right and left-then change inter connection between sound source and amplifier with new cabel(i prefer gold plated type connectors)(see radio shack). after that if the problem excit your fault in output transistors or output stereo ic depend on circuit design.
The Dog must have not liked the program? No what you need to do first is check the things that you overlooked as obvious? Such as mute switch, Balance control, Not in the right mode, speakers turned off, Audio cables pulled out of the unit. In tape monitor mode. Thats the most common thing if you have no sound after a bump from the rump of a dog,person playfull partner. Good Luck