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Canont connect to the internet using my router

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Good Day,

First thing to check on way you can't connect to the internet with your Router.

1) make sure that the Ethernet cable from the Modem is connected to the internet port or to the WAN port at the back of the Router.

2) check if the Router is the using using the PPPoE settings. if not make sure that your Modem is switch to bridge mode so that you can put in your PPPoE settings in the Router's GUI. or if your ISP don't want the PPPoE to be put in in your Router GUI then you have to bridge your Router.

3) make sure that your firewall settings is set to minimal so that it will not block your Router's program.

Good luck.

Posted on May 24, 2011

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kb17251-001_en.png NOTE: The image may vary depending on the computer and modem you're using.
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Step 1:
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NOTE: If you are using a Mac computer to access the router's web-based setup page, click here.

Step 2:
On the Setup tab, click the MAC Address Clone sub-tab.

kb17251-002_en.png

Step 3:
Select Enabled then click Clone My PC's MAC.

kb17251-003_en.png

Step 4:
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Step 5:
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kb17251-004_en.png

Step 6:
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kb17251-005_en.png

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