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I have a Dyson dc21 ... it has low suction... never happened before approx 4 years old

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Try completely cleaning it out and clean the filter or get a new one. sometimes when my vaccuum has low suction theres dirt clogged in the hose or the vaccuum itself. try cleaning it out and if that doesnt work try and see if the settings are messed with (if there are different settings of course)

Posted on May 23, 2011

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Posted on Jan 02, 2017

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1 Answer

Not much suction


Hi there, it's Jack at Dyson.

If your DC21 Motorhead doesn't seem to be picking up as well as it should be, you may need to wash the lifetime pre-filter. In normal use this should be washed at least once every 3-6 months using cold water without detergent. Allow at least 12 hours for both parts of the filter to dry completely before replacing them in your machine.


You may also want to follow the steps shown in our online Support guide to make sure the Motorhead floor tool, wand and hose are free of any obstructions: http://www.dyson.co.uk/support/dc21/dc21-motorhead/my-machine-is-not-working/does-the-brushbar-turn-with-the-power-on-dc20

If you'd like some further guidance from our experts after giving this a try, we're happy to help. You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Feb 28, 2015 | Dyson DC21 All Floors Stowaway HEPA...

1 Answer

How to clean filter on dyson vacuum dc21


Hello, this is Ava with Think Crucial.

Please refer to the link below for the Dyson DC54 online manual as it includes on how to clean and maintain your Dyson unit:

Dyson DC21 User Manual

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Jan 07, 2014 | Vacuums

1 Answer

Power brush was turning itself off & now won't spin at all - same thing happened with a borrowed one, so problem is not with the attachment. Could the problem be a loose wire in the canister?


Hi Hanah,

I am very sorry to hear about this issue with your DC21 cleaner head. We would appreciate the opportunity to speak with you directly to troubleshoot in hopes to resolve this unfortunate matter as soon and efficiently as possible.

At this time, please contact our US Dyson Helpline toll-free at 1(866) 693-9766 or our UK Support colleagues at 0800 298 0298. Thank you very much for your time.

Best wishes,

Jay
Dyson Customer Service

Sep 16, 2013 | Dyson Dc21 Stowaway Canister Motorized...

1 Answer

How do you remove the wheels from a low profile contact head ?


please go to the http://www.dyson.com/support/help.asp?article=32&product=DC21-MOTORHEAD_US and see for troubleshooting and help.

God bless you

Jul 24, 2012 | Dyson DC08 Cylinder Bagless Canister...

1 Answer

Dyson 21 Information


Hi there,

I'm sorry to hear you're having difficulties with your DC21. If it doesn't seem to be picking up as well as usual, please follow the steps shown in our online support guide. This will help you clear the blockage in the hose, and identify any other issues with the machine:

http://www.dyson.com/support/help.asp?article=998&product=DC21-MOTORHEAD_US

It's also a good idea to give the filter a wash - in normal use, this should be done at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 12 hours for it to dry completely before replacing it.

This should resolve things, but if you need any further assistance, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US), so we can help.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com



Feb 09, 2012 | Dyson DC21 All Floors Stowaway HEPA...

2 Answers

I have a dyson DC21 and the motorized brush head shuts off while in use. When I push the reset button it restarts. After a 30 seconds to a minute it shuts off again. It has been cleaned out regularly and...


Hi there,

I'm sorry to hear you're having difficulties with your DC21 Motorhead. To check everything is correct with the Motorhead, please ensure you've followed all of the steps shown in the video below.

You might also find it helps to refer to our online support pages for this machine:

http://www.dyson.com/support/help.asp?article=998&product=DC21-MOTORHEAD_US

If you're still experiencing issues after doing this, it's probably best if you get in touch with us directly so we can provide further assistance. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support


Sep 16, 2011 | Dyson DC21 All Floors Stowaway HEPA...

1 Answer

Dyson DC21 All Floors Stowaway


Simply answer Yes it would be but try and make sure the the old head is clean before dumpin it just in case

Jul 20, 2010 | Dyson DC21 All Floors Stowaway HEPA...

1 Answer

Lack of suction in hose


That popping sound is the bleed valve activating - it indicates that there is a blockage in the machine somewhere, probably in the wand if you're saying that there is no suction in the wand.

- Take the wand off the back of the machine - press the two gray buttons to separate it from the hose - hold the wand in the air and look through it - if you can't see the light coming through the other side there's a blockage in the wand - taka a long object like a meytal hanger and remove the blockage.

If that's not the problem, call the Dyson helpline for further troubleshooting, they know what they're doing.

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