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My laptop was open and on, and i tripped the cord, dragging the open laptop to the floor. it fell flat on its bottom and then the browser no longer closed and i rebooted. however, it wont start up now. the window i get is in dos, says Windows Error Recovery. Windows failed to start. A recent hardware or software change might be the cause. My options are either Launch Startup Repair (recommended) or Start Windows Normally. And neither works. i just keep getting back to this screen. i'm willing to open it up. what do you think?

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  • innling May 23, 2011

    How do i get to command prompt from here?



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This sounds like classic shock damage to the HDD (hard disk drive), the hard drive has become loose or the system memory has worked loose.
Unplug the power cord and also remove the battery from the laptop. Turn the laptop upside down and look for small panels with philips screw heads. Unscrew them and look for the system memory. The memory looks like this >>>>

My laptop was open and - leecom72_7.jpg

There could be 2 of these modules in the laptop so take them out and just reseat them, then put the cover back on.
Also look for the hard drive and make sure that has not come loose. Once you have checked on the memory and HDD try to boot the OS again, if its still does the same thing remove the battery again and power cord and put the laptop somewhere where it will be undisturbed for at least 24 hours. This is to give the hard drive time to settle down.
When the 24 hours is up try booting the laptop up to see if the amount of time its had to settle has helped at all.

If not then your next thing to do is to try recover the operating system, either by the recovery CD or the hidden recovery partition if its a new laptop. If you don't know if your computer has a recovery partition then please post the make and model number here and i'll tell you whether its has or not.

If you can't recover the system using a recovery CD or recovery partition then you maybe looking at a new hard drive due to shock damage.

Hope this helps and if there is anything else I can help you with please post back.


Posted on May 23, 2011

  • Lee Hodgson
    Lee Hodgson May 23, 2011

    Check out the other possibilities first and let the drive settle for 24 hours before even trying to correct any bad sectors using command prompt, you could cause damage by making the drive work harder after suffering possible shock to it.


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Speed up your laptop by:

-- cleaning system junk
-- optimizing computer services
-- optimizing internet
-- repairing registry
-- defraging registry
-- clearing browsers junk

do these things with some secure tool such as Intel Software Partner Reginout.


Posted on Jul 06, 2011

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Hello, i think you just got some bad sectors on your hard disk from the shock of falling. If none of Launch Startup Repair or Start Windows don't work try to reinstall all after formating your disk.
This shouldnt be a to hard task, just use your OS disk and follow instructions. Don't forget to set up your boot priority to CD-ROM (from bios, if you are not sure how If that doesn't work there are few more ways to repair your disk. Some freewere repair disk software, just google it and chose one (i didnt use one in some months now so i can't recomand one)
Good luck and hope your hard disks recovers.

Posted on May 23, 2011

  • 1 more comment 
  • innling May 23, 2011

    So, i should reformat my HD? the Launch STartup repair or start windows are not working. i dont know where my disks are. first error, huh?

  • A Vlad Fuica May 23, 2011

    Yes, format, if it still doesn't want to boot up your OS. If you can't find your OS disks you can use other OS (at witch you have license or not ;) ) and get the drivers for your laptop from your manufacteur web site.

  • Lee Hodgson
    Lee Hodgson May 23, 2011

    Shock damaged drives act up all the time. Formatting the drive is probably the easiest option you have but at the same time you stand to loose all your data from the drive. This includes emails, software, bookmarks/favourites, pictures, documents and video & music. Try to recover the operating system first before turning to more drastic measures. Letting the hard drive settle first could well work and you could have your original OS up and running. However it may not work but its at least worth a try. I know its not a quick fix but this prevents further damage to the hard drive because while you are having the drive spin up while trying to fix the problem it could ultimately cause even more damage. Any technician worth his salt will know that shocked drives need time to settle down first before any attempt fix any boot problems or even recover any data is made.


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If it was running when it hit the floor chances are good you bounced the heads on the hard drive and whatever software ( the OS from the sounds of it) that was under the head when touchdown occured is damaged.
try booting it to Command Prompt and at the prompt type

chkdsk /f

if that doesn't work try

fixboot c

and lastly try


Good Luck

Posted on May 23, 2011

  • innling May 23, 2011

    How do i get the command prompt from there? i tried F12 and F5 and F8? not sure when i should use those button and how long i should hold them down. in any case, can't get command prompt.


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