Question about Dell Computers & Internet

4 Answers

My laptop was open and on, and i tripped the cord, dragging the open laptop to the floor. it fell flat on its bottom and then the browser no longer closed and i rebooted. however, it wont start up now. the window i get is in dos, says Windows Error Recovery. Windows failed to start. A recent hardware or software change might be the cause. My options are either Launch Startup Repair (recommended) or Start Windows Normally. And neither works. i just keep getting back to this screen. i'm willing to open it up. what do you think?

Posted by on

  • innling May 23, 2011

    How do i get to command prompt from here?

×

Ad

4 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Dell Master
  • 4,806 Answers

Hi.

This sounds like classic shock damage to the HDD (hard disk drive), the hard drive has become loose or the system memory has worked loose.
Unplug the power cord and also remove the battery from the laptop. Turn the laptop upside down and look for small panels with philips screw heads. Unscrew them and look for the system memory. The memory looks like this >>>>



My laptop was open and - leecom72_7.jpg

There could be 2 of these modules in the laptop so take them out and just reseat them, then put the cover back on.
Also look for the hard drive and make sure that has not come loose. Once you have checked on the memory and HDD try to boot the OS again, if its still does the same thing remove the battery again and power cord and put the laptop somewhere where it will be undisturbed for at least 24 hours. This is to give the hard drive time to settle down.
When the 24 hours is up try booting the laptop up to see if the amount of time its had to settle has helped at all.

If not then your next thing to do is to try recover the operating system, either by the recovery CD or the hidden recovery partition if its a new laptop. If you don't know if your computer has a recovery partition then please post the make and model number here and i'll tell you whether its has or not.

If you can't recover the system using a recovery CD or recovery partition then you maybe looking at a new hard drive due to shock damage.


Hope this helps and if there is anything else I can help you with please post back.



Regards.

Posted on May 23, 2011

  • Lee Hodgson
    Lee Hodgson May 23, 2011

    Check out the other possibilities first and let the drive settle for 24 hours before even trying to correct any bad sectors using command prompt, you could cause damage by making the drive work harder after suffering possible shock to it.

×

Ad
  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Prodigy:

    An expert who has answered 500 questions.

  • Expert
  • 674 Answers

Speed up your laptop by:

-- cleaning system junk
-- optimizing computer services
-- optimizing internet
-- repairing registry
-- defraging registry
-- clearing browsers junk

do these things with some secure tool such as Intel Software Partner Reginout.

Thanks

Posted on Jul 06, 2011

Ad
  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 17 Answers

Hello, i think you just got some bad sectors on your hard disk from the shock of falling. If none of Launch Startup Repair or Start Windows don't work try to reinstall all after formating your disk.
This shouldnt be a to hard task, just use your OS disk and follow instructions. Don't forget to set up your boot priority to CD-ROM (from bios, if you are not sure how If that doesn't work there are few more ways to repair your disk. Some freewere repair disk software, just google it and chose one (i didnt use one in some months now so i can't recomand one)
Good luck and hope your hard disks recovers.


Posted on May 23, 2011

  • 1 more comment 
  • innling May 23, 2011

    So, i should reformat my HD? the Launch STartup repair or start windows are not working. i dont know where my disks are. first error, huh?

  • A Vlad Fuica May 23, 2011

    Yes, format, if it still doesn't want to boot up your OS. If you can't find your OS disks you can use other OS (at witch you have license or not ;) ) and get the drivers for your laptop from your manufacteur web site.

  • Lee Hodgson
    Lee Hodgson May 23, 2011

    Shock damaged drives act up all the time. Formatting the drive is probably the easiest option you have but at the same time you stand to loose all your data from the drive. This includes emails, software, bookmarks/favourites, pictures, documents and video & music. Try to recover the operating system first before turning to more drastic measures. Letting the hard drive settle first could well work and you could have your original OS up and running. However it may not work but its at least worth a try. I know its not a quick fix but this prevents further damage to the hard drive because while you are having the drive spin up while trying to fix the problem it could ultimately cause even more damage. Any technician worth his salt will know that shocked drives need time to settle down first before any attempt fix any boot problems or even recover any data is made.

×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 731 Answers

If it was running when it hit the floor chances are good you bounced the heads on the hard drive and whatever software ( the OS from the sounds of it) that was under the head when touchdown occured is damaged.
try booting it to Command Prompt and at the prompt type

chkdsk /f

if that doesn't work try

fixboot c

and lastly try

fixmbr

Good Luck

Posted on May 23, 2011

  • innling May 23, 2011

    How do i get the command prompt from there? i tried F12 and F5 and F8? not sure when i should use those button and how long i should hold them down. in any case, can't get command prompt.

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

Tip

How to make your Notebook last longer


I have been repairing laptops ,PCs and car amplifiers for over 20years .I own Kips computer service and KIPS CUSTOM AUDIO .THIS TIP IS ABOUT HOW TO MAKE YOUR LAPTOP LAST LONGER.THE THREE MAIN THINGS THAT i SEE BROKEN ON LAPTOPS WHEN PEOPLE BRING THEM IN FOR REPAIR ARE.
#1 THE DC JACK THAT CONNECTS THE NOTEBOOK TO THE DC ADAPTER.These are usually broken from the user wrapping the cord around
the notebook when moving it from place to place.
They also get broken from being tripped on while the laptop sets on a table being used and someone walking by trips on the power cord.(If this problem Isnt Fixed it will eventual ruin the motherboard.
#2- The harddrives in laptops are very fragile moving the LT around from place to place while it is on will ruin the hard drive.
#3 Cracked screens common sence should tell you how to avoid this.

on Mar 10, 2010 | Computers & Internet

2 Answers

Toshiba SAT A505-S6005 Power cord was plugged when laptop fell to the floor and hit where the cord attaches to the receptical (on computer) which jammed (pushed) the thin connector prong further into


When this happens it means that the whole recepticle has been broken off of the motherboard and the whole laptop will have to be disassembled. This is not an easy job for someone who hasn't done one before. After it's disassembled it has to be determined if the recepticle can be resoldered or not. Sometimes the damage is not repairable. Good luck!

Nov 22, 2012 | Toshiba Computers & Internet

1 Answer

Hello my wife accidentally tripped over the cord of my WD My Book Essential Edition external harddrive and now it no longer works. I could understand if it fell from an elevated posistion but It was...


It could be that the data cable separated somewhere not visible, however, it is much more likely that the hard drive its self is damaged. The platters inside the drive spin at very high speeds, the read/write heads pass between the moving platters( very close, but not touching). If a read head does come in to contact with any of the platters while they are spinning, the usual result is a ruined hard drive. Laptop hard drives have systems built in to enable them to survive a certain amount of shock while they are on, but drives meant for use with desktop machines normally have no protection. So, unfortunately even small shocks, like being kicked over while sitting on the floor, can cause a ruined drive.

Apr 28, 2011 | Western Digital My Book Essential 1TB...

1 Answer

Hp 9000dv laptop was dropped, screen is now very very dim


hi

which monitor u have

let me then only i can help u

May 25, 2010 | HP Pavilion dv9000t Notebook

2 Answers

Lenovo T61 audio out connector broken


Yes, the laptop can be taken apart and the auido/microphone card be replaced. However, opening up a laptop requires removing a lot of parts. Also not every laptop assembles and disassembles the same way. I would recommend letting someone else do this unless you have any experience with repairing laptops.

Nov 12, 2009 | Lenovo ThinkPad T61 Notebook

3 Answers

PS2 was dropped, now disc won't spin and can't be read.


I just looked at a friend's PS2. Same story, tripped over cord, unit fell to floor. Unit powers up and sys. config. screen comes on but the drive didn't seem to be spinning up. Opened the case and found that the shaft of the drive motor for the laser tray had popped out of it's centering retainer ( little black bushing/holder). With the top off the unit, looking at the unit from the front, on the right side in the rear corner you'll see the motor. The worm shaft (bronze colored rod) runs towards the front of the unit. Where it ends it should sit centered in a black plastic holder, if it's off to the side a little pressure will pop it back in. Put the cover back on, and power it up, you should hear the drive spinning up. If it does you should be set. Hope this helps.

Mar 28, 2009 | Sony PlayStation 2 (PS2) Console

Not finding what you are looking for?
Computers & Internet Logo

Related Topics:

151 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dell Computers & Internet Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18394 Answers

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

mukhtar21 shaikh
mukhtar21 shaikh

Level 3 Expert

2017 Answers

Are you a Dell Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...