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Hold the bottom part of the Agitator,(The part that you are talking about),Undo the very top part in an anti-clockwise direction and it will come right off.Use a wrench to remove the nut on the top of the agitator and then lift it right out,you may need to move it from right to left.You will now be able to remove the necklace.Replace the Agitator the reverse of removal.
yes, remove the softener dispenser at the top of the agitator and there is a bolt there that is holding the agitator assembly. if you remove that bolt, the whole piece can be pull out and you can remove the clothe that was stuck in there.
I would remove the agitator, checking to see whether the bolt that holds it to the drive shaft is securely tightened. If it is tight I would then check the agitator for a serial number, usually molded directly into the plastic agitator on the inside bottom. Use the internet to determine if the part is the correct agitator for your specific model of machine. I have seen the wrong agitator installed on machines before and it can do a number on clothes, especially sweaters.