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I bought the hybrid grill and put it together and I got to the last box the porcelain grate was broken was waiting for response if they are going to send me one called several times and no response do I go back to store and return it?

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Jon, if you have waited a reasonable length of time for a return phone call from the manufacturer and haven't received one. Return just the grate to the place you purchased it, along with your Proof of Purchase.

Posted on May 24, 2011

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This one explains it on the 6th item listed titled: How to Clean Grill Grates.

http://www.gasgrillsnow.com/GasGrillHowTo.htm

This one has good overall recommendations for all cooking grid types.
http://grillparts.com/howto/grid.htm

And finally this one can help you as well.
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