Question about Envision Computers & Internet

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Sound no longer comes out of monitor. I believe nothing is muted. I replaced cable between monitor and desktop. Any suggestions.

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  • PaulusPC
    PaulusPC May 23, 2011

    Have you tried external speakers? To clarify if it is the PC or the monitor

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  • 3,287 Answers

You didn't provide a model for your Envision monitor, so I can provide specifics - but here's a few things to try: (1) Start an audio program on the computer (mp3, CD audio, movie, etc. (2) Disconnect the audio patch cable from the computer's speaker jack and plug in stereo headphones. Adjust the volume on the computer's audio control panel to set the volume. If you're not receiving any sound - make sure you're plugged into the speaker jack (this is often the green jack). If you now hear sound, continue to (3). If you are unable to hear any sounds - your problem is INSIDE the computer. More on this later. Continue to the next step. (3) Disconnect the headphones and try the audio patch cable between the computer and monitor again. Make sure you're using a stereo cable - it has 2 individual contact points on the plugs - mono cables have just two. Pay close attention to the jacks if more than one are offered on the monitor (some monitors have power output jacks, etc.). Select the "LINE IN" or "SPEAKER IN" jack on the monitor. Be sure the plugs are firmly seated into the jacks on both the monitor and computer. (4) Check the menu settings of the monitor to make sure that the speakers are enabled (or not disabled as the case may be).

if you were unable to hear audio in step (2) above, there is a problem with the audio circuit in the computer. Some things to check are: Is there a volume knob on the sound card that is turned to minimum? Are (all) the correct drivers installed for the sound card in control panel? Is the sound card enabled? Does the sound card have a problem indicated by an "x" or "!" on the icon in control panel? Many times, "uninstalling" the device in control panel and the "scanning for changes" to reinstall will solve the problem. Other times, it is an output device issue: Have you selected "Speakers" as the output (not HDMI or Digital Audio).

If still unable to get sound working, provide the Envision model number along with computer name & model or the sound card name and model. If the sound is built into the motherboard, provide the mother board name and model. With that info, it will be easier to get the info you need.

Hopefully, you got the sound working with the tips I provided above. Please rate my reply. Thanks.

Posted on May 23, 2011

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Is your sound muted? Is the volume turned down to zero? Is the device driver installed and working? Is the cable connected from the computer to the monitor? What is the make and model of your monitor and the model of your desktop computer? Desktop towers don't usually have internal speakers.

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My computer is a SyncMasterP2570HD i cant get any sound to come out but it is detecting sound how do i fix it


The Samsung SyncMaster P2570hd is a monitor with speakers; it isn't the computer itself. I'll assume that you are dealing with a computer connected to the monitor and not a set-top box. Make sure that Mute is not enabled on the computer. There should be an icon on the lower right hand side of a Windows desktop. If the mute is enabled, it will have a red circle with a diagonal line through it. Left click on the icon to remove the mute (change the volume or click on the mute icon). Test the monitor's speakers by connecting it to another device with known good audio output.

Next how are you connecting the monitor to the computer (VGA, DVI or HDMI)? If you are using VGA or DVI (including DVI to HDMI), you need to connect an audio patch cable (3.5 mm) between the speaker (green port on the back of a sound card) or headphone jack of the computer and the audio input jack of the monitor. The audio input jack is between the DVI and VGA ports. You can test the output of the speaker jack on the computer with regular computer speakers. Plug in the power cord (or USB cable) for powered speakers. If the free-standing speakers work, check the volume setting on the monitor with the +/- buttons to the right of the menu button. Do not press menu first, though. If that doesn't solve the problem, continue using the separate speakers. (Unless the monitor is still under warranty, it usually isn't worth taking apart a monitor to replace the speakers. You may be able find replacement parts online.)

If you are using an HDMI cable, check the output audio setting to see if the HDMI audio is available. For Windows, click on Start > Control Panel > Hardware and Sound (Windows 7). Then click on Manage Audio Devices under Sound. In the Playback tab, check what available audio devices you have. Make the HDMI the default device by right-clicking on it and selecting Make this the default device. (Other versions of Windows will a slightly different route to this panel.) You may need to restart the computer to get the audio signal on the HDMI cable after setting this. Note: not all video cards/computers support HDMI audio. If you don't see HDMI listed in the Playback devices, connect an audio patch cable as with a VGA or DVI cable, described above. Use stand-alone speakers if the monitor's speakers are bad.

I hope this helps.

Cindy Wells
(I have had the speakers fail in monitors; <$30 separate speakers are an adequate replacement for those built into a flat panel monitor.)

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You need to check if the green cable from the computer tower is blugged into the back of the monitor (The cable looks the same at both the ends) this is for the output to come through the monitor.

If that is plugged in and if not working, Try a headphone on the tower and check if the sound is coming from the headphone, If yes, You will have to adjust the volume on the monitor or the speaker of the monitor might have gone bad. If there is no sound coming in, Then the problem is with the tower and not the monitor.

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http://www.viewsonic.com/support/downloads/drivers/?prod_name=1912

Try the above link for Vista or XP drivers which may be used with Windows 7 in some cases.

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This driver is available directly from the viewsonic.com site.

Uninstall the other driver if possible.

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Are you sure the monitor can handle speakers? Maybe it has it's own speakers, maybe it has no speakers at all. You can always plug the speakers into your CPU into the sound card, it is usually the green audio port.

That said, some things that you can trouble shoot.
  1. Make sure that the volume is all the way up on the desktop.
  2. Make sure that the volume control is all the way up in the control panel sound option
  3. Make sure that nothing has been muted, the control panel allows you to selectively mute a single device.

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