Question about HP® LaserJet M5035 MFP Laser Printer/Copier/Scanner/Fax/Digital Sending - Same Day

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We keep receiving a T.30 Protocol Trace Report with the "Type: Receive" and "Result: Communication Error (17)". How do we figure out what this means? Thnaks.

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If this is printing out and consuming a lot of paper it can get annoying. This report is intended for a technician to trace problems with your machine. The report basically tells you that your fax attempt failed and gives all the technical settings. To the average user this is meaningless. The print feature for this is normally turned off, but I have seen a few cases where the default was set to print. Under the diagnostics menu, find the T-30 error setting and set it to never. Check the firware on your printer to make sure it is current. Print the configuration page and check the firmware version on the front page. The current version is 48.181.8. There are many modem fixes included with the firmware.

Posted on May 23, 2011

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