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With white screens it usually the LCD that went out, since D.S. do not have a reset button, the only way to reset it to Factory settings would be to remove that battery, and you would need to remove the little screws on the back. I would leave that last. However if you guys have had this DS for less than a year i would contact Nintendo, or go to the website because you would still be under the one year Manufactures warranty. I would highly recommend to not state it was dropped. Just that the screen went blank all of a sudden. Touch screen works fine. Make sure there is no physical damage though, as that usually voids warranty. I had to do that for my Wii. No cost to me since under one year. If its been longer then the year then you could do the hard reset by removing the batter for a few mins. Good Luck!
I had this happen to myself. It's a bad LCD. You could try smacking it gently a few times(with the DS off) to see if that re-seats anything loose inside but you're probably gonna have to call Nintendo.
The same thing happened to me, If you bust the part where the light for the power and the light for the charging indicator, slide the top screen to the right and you should see a bundle of cords, one of these must be disconnected.
My ds has the same problem, except it stays white! but only because the cords on the left side of the ds (bust the part where the two light indicators are, power and charging, and slide the top screen to the right, then you should see the cords.) are not connected ore are lose from the central part of the ds. Ask nintendo or somebody who is a whire repairer to connect these wires.
Might be worth taking it into a phone repair shop to see if they can replace the LCD screen. (yes, a phone repair shop - a lot of them do portable console screens too!) If they can't do it, it's probably unfixable realistically.