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It sounds like the burners and tubes may be dirty and clogged in your fryer. The burners are removable and need to be cleaned periodically. The tubes can be cleaned when the burners are out using a burner cleaning brush. If the above mentioned items appear to be clean, you may have a gas pressure issue.
Some of the most common problems with Pitco fryers is failed Hi-Limit thermostats, carbon build up on burner tubes, and dirty or clogged burners. This hi-limit thermostat is mounted inside the fry tank on one of the burners. Often the cappillary tubes are damaged or broken during cleaning causing the limit to fail. The hi-limit is the most common part I replace on Pitco fryers. The other common items are self explanitory. Keep the fryer clean in all areas, including burners and tubes. You will see the repair man less often.
Regrettably, I contacted the RIVAL company and they said they no longer support this model. Plus they stated that the item would not be sold separately. 800-557-4825 option 1 I even looked on ebay to see if someone would sell the part separately, regrettably there were no listings. Good luck.