Question about IBM 6400 Matrix Printer

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The screen on the printer is stuck in testing hardware mode and is beeping. We cannot print anything. What can we do?

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You can first try power off and power on, if that doesn't work you can try disconnecting and interfaces you may have connected to the unit like a 10/100 card or twianax card. If you don't have any of them cards attached then you might have a bad logic bd, or have a logic bd that needs reflashing. Rory 708-597-4222

Posted on Oct 10, 2011

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Posted on Jan 02, 2017

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Black screen green dots


What was the last thing you did on your computer before this happened?
Did you change any system settings in the BIOS?
Did you add new software? or update any software or drivers?
Did you add any new hardware?
Is your system BIOS infected with a virus?
Because it appears that your PC is hanging up during the Power-On-Self-Test [POST]

Here's what happens; when the power is turned on, the computer BIOS [Basic Input/Output System] runs a POST (Power-On Self-Test). It is a diagnostic testing sequence that the computer runs to determine if the hardware [like the mouse, keyboard, hard drive, etc.] is working properly.

If the necessary hardware is detected and found to be operating properly, the computer begins to boot; If the hardware is not detected or is not operating properly, the BIOS issues an error message.

The error message may be a text on the display screen and/or a series of coded beeps, depending on the nature of the problem.

The series or pattern of beeps may vary...they may be in a number of long or short beeps or a mixture of long and short beeps, or even one long continuous beep, depending on what type of BIOS is installed.

Since POST runs before the computer's video card is activated or the integrated graphic chip on the main board, it may not be possible to progress to the display screen.

So if an error is detected during the POST it will halt the boot process because the hardware is essential for the computer's functions.

How many beeps do you hear during the initial POST?

You may have a burned out video chip/card; or corrupt drivers; or even an IRQ [Interrupt Request] conflict.

Nov 26, 2013 | Acer Computers & Internet

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Unable to Print on HP Printer


There are 2 simple methods to resolve any print job stuck in queue issue. However, both the methods will not fix printing issue if the HP Printer is in Error mode. Make sure your printer is able to print self test page to prove its functionality,

First method.

This Utility program resolve all the printing issue for HP Printers Only ( Network and USB connection )

This Utility will Resolve :

1. Check Connectivity between the Pc/laptop and HP Printer
2. Check if there any Documents stuck in Queue
3. Check if all the software/Drivers are correctly Installed
4. Check if the HP Printer icon is the default icon to print
5. Will Resolve Printer Spooler Issue and few more issue

Download the file on Desktop and Run the program ( Ex. File name = HPPDU.EXE )

Click ->> HP Print and Scan Doctor to download the Utility and save on Desktop location
Run the HP Print and Scan Doctor file and follow the instruction on screen to fix.

If this does not fix, try the 2nd Method given below ( this is manual process to clear the print job stuck in queue )

This works for all brands of printers ( HP, Canon, Epson, Brother etc )

Click Start > Programs > Accessories > then select Command prompt, then the black window will open and there type NET STOP SPOOLER and hit enter that will confirm service is stopped , after that on the black window type NET START SPOOLER and hit enter. Repeat this step 3-4 times and end the command with NET START SPOOLER and hit enter. Open the Printers folder and Refresh the Window ( Press F5 on the keyboard )

The service will be started and all print queue should already be remove.

// Above given solutions help in resolving print queue issue, however check the printer functionality if it is working fine ( the printer should be in working condition and should be able to print self test page, this utility cannot fix printer hardware issue //


* Please rate this solution with Thumbs up and comment to help us improve providing support

on Jun 15, 2010 | Office Equipment & Supplies

1 Answer

My printer, HP 8500, has been trying to delete a document for hours with no apparent results. I am unable to print anything else although it does put a new document in queue. I do not get any error...


There are 2 simple methods to resolve any print job stuck in queue issue. However, both the methods will not fix printing issue if the HP Printer is in Error mode. Make sure your printer is able to print self test page to prove its functionality,

First method.

This Utility program resolve all the printing issue for HP Printers Only ( Network and USB connection )

This Utility will Resolve :

1. Check Connectivity between the Pc/laptop and HP Printer
2. Check if there any Documents stuck in Queue
3. Check if all the software/Drivers are correctly Installed
4. Check if the HP Printer icon is the default icon to print
5. Will Resolve Printer Spooler Issue and few more issue

Download the file on Desktop and Run the program ( Ex. File name = HPPDU.EXE )

Click Here to download the Utility and save on Desktop location
Run the HPPDU file and follow the instruction on screen to fix.

If this does not fix, try the 2nd Method given below ( this is manual process to clear the print job stuck in queue )

This works for all brands of printers ( HP, Canon, Epson, Brother etc )

Click Start > Programs > Accessories > then select Command prompt, then the black window will open and there type NET STOP SPOOLER and hit enter that will confirm service is stopped , after that on the black window type NET START SPOOLER and hit enter. Repeat this step 3-4 times and end the command with NET START SPOOLER and hit enter. Open the Printers folder and Refresh the Window ( Press F5 on the keyboard )

The service will be started and all print queue should already be remove.

// Above given solutions help in resolving print queue issue, however check the printer functionality if it is working fine ( the printer should be in working condition and should be able to print self test page, this utility cannot fix printer hardware issue //

Regards,
Ron


* Please rate this solution with Thumbs up and comment to help us improve providing support

Jul 02, 2011 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

CAN NOT DELETE A DOCUMENT THAT IS IN THE QUEUE, THEREFORE, NOTHING ELSE WILL PRINT. THE DOCUMENT SAYS IT IS DELETING, BUT DOES NOTHING. i POWERED IT OFF, THEN UNPLUGGED IT FOR A WHILE AND IT IS STILL...


There are 2 simple methods to resolve any print job stuck in queue issue. However, both the methods will not fix printing issue if the HP Printer is in Error mode. Make sure your printer is able to print self test page to prove its functionality,

First method.

This Utility program resolve all the printing issue for HP Printers Only ( Network and USB connection )

This Utility will Resolve :

1. Check Connectivity between the Pc/laptop and HP Printer
2. Check if there any Documents stuck in Queue
3. Check if all the software/Drivers are correctly Installed
4. Check if the HP Printer icon is the default icon to print
5. Will Resolve Printer Spooler Issue and few more issue

Download the file on Desktop and Run the program ( Ex. File name = HPPDU.EXE )

Click Here to download the Utility and save on Desktop location
Run the HPPDU file and follow the instruction on screen to fix.

If this does not fix, try the 2nd Method given below ( this is manual process to clear the print job stuck in queue )

This works for all brands of printers ( HP, Canon, Epson, Brother etc )

Click Start > Programs > Accessories > then select Command prompt, then the black window will open and there type NET STOP SPOOLER and hit enter that will confirm service is stopped , after that on the black window type NET START SPOOLER and hit enter. Repeat this step 3-4 times and end the command with NET START SPOOLER and hit enter. Open the Printers folder and Refresh the Window ( Press F5 on the keyboard )

The service will be started and all print queue should already be remove.

// Above given solutions help in resolving print queue issue, however check the printer functionality if it is working fine ( the printer should be in working condition and should be able to print self test page, this utility cannot fix printer hardware issue //

Regards,
Ron


* Please rate this solution with Thumbs up and comment to help us improve providing support

Jul 02, 2011 | HP Photosmart Premium C309A All-In-One...

1 Answer

Printer won't print self test page and all lights flashing. Beeps 5 times when starting. Print head moves freely. What could be wrong?


tried making a copy from the pritner itself also pull theprinter upside down and see if anything comes out from the printer and then turn it on andthen try printing a test page

Jan 08, 2010 | Epson Aculaser C1100 Printer

1 Answer

I am asking this question for my son. His power went out and now his printer when you turn it on blinks blue and will do nothing else. Is there something we can do?


It seems there is a possibility of a problem with the printer itself, or perhaps the cartridges. You should first self-test the printer, using the instructions below. (Since we are unsure where the problem exists, we must do eliminative troubleshooting to rule out parts of the printing system. The self-test allows us to rule out software and the cable by testing the hardware by itself. Please note that this is not a "fix," but rather a diagnostic test to determine if your hardware is at fault.)
First, please disconnect and then reconnect the power supply on the printer and make sure it makes a setup noise when the cable is reattached. Will the printer perform a form feed with paper loaded when the gray button is pressed? If not, you can stop here and write back to let us know and we can give you further instructions. It's most likely, however, that the power-on and form-feed will work fine.
Next, try this printer self-test by following the steps given below:
1. Press the "Menu" button to escape "Photo Mode."
2. Press the "Down Arrow" until the screen shows "Print Test Page."
3. Press the "Select" button to print the Test Page.
4. The test is not continuous.
The self-test should at least print out a set of either black or color bars, if not both (if you have a printer with both color and black installed simultaneously).
Should this test fail, remove both cartridges and try it again without cartridges installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, you may have a paper jam, or the printer may require service.
Remove the paper from the printer and check for any obstacles (pens, thumbtacks, paper clips, etc.) or other obstructions. If you don't see any, disconnect the cables from the printer, turn it upside down and gently shake it to see if anything falls out. (Be careful to hold the cover shut during this procedure, and don't look up into the printer while you're shaking it.) In the event nothing comes out of the printer, you may require service to the printer. Stop here and let us know if this is the case, and we can provide you with further instructions.
If the self-test completes without any cartridges installed, run the self-test again with the color cartridge installed. (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed.) If you find that either cartridge causes the self-test to fail, please let us know.
If the self-test prints, but has lines or smudges or other print quality issues, please let us know. This includes any print quality issues, we need to know if the problems you have with your black or color are based in the printer, or communications with your computer, or the computer's software.
If the self-test prints your test bar(s) clearly, the printer hardware is not at fault.

However, you may have to clear the NVRAM to resolve this issue. Please follow the steps given below:
1. Press the "Menu" button to escape "Photo Mode."
2. Press the "Down Arrow" until the screen shows "Print Test Page."
3. Press the "Up-Arrow" and "Menu" Buttons at the same time.
4. Press the down arrow until the LCD displays "Clean NVRAM."
5. Press "Select" The LCD should display "Success" or "Failed"

Oct 01, 2009 | Lexmark P315 InkJet Photo Printer

1 Answer

Lexmark x5495 all in one.paper does not come out when printing


It seems there is a possibility of a problem with the printer itself, or perhaps the cartridge. You should first self-test the printer. Since we are unsure where the problem exists, we must do eliminative troubleshooting to rule out parts of the printing system. The self-test allows us to rule out software and the cable by testing the hardware by itself. Please note that this is not a "fix," but rather a diagnostic test to determine if your hardware is at fault.

Please begin by disconnecting the power supply from the wall (not the back of the printer) for at least "30 seconds." Then plug the printer back in.

Next, try this printer self-test by following the steps given below:

1. Make sure the printer is in “Copy Mode.”
2. Press the “Menu” button once.
3. The screen will display “Copy Menu: Copies”.
4. Press the left arrow button once. The screen will display “Copy Menu: Tools”.
5. Press the check button once. The screen with read “Tools: Maintenance”.
6. Press the check button once. The screen with read “Maintenance: Ink Levels”.
7. Press the right arrow button until the screen reads “Maintenance: Print Test Page”.
8. Press the check button once. This will start the Self-Test. Once the page has printed, the printer will stop. The test is not continuous.

The self-test should at least print out a set of either a solid black or solid color bars, if not both (if you have a printer with both color and black installed simultaneously). Should this test fail, please try it again without cartridges installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service. If the self-test completes without any cartridges installed, run the self-test again with only a color cartridge installed (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed). If you find that either cartridge causes the self-test to fail, please let us know.

If the self-test prints, but has lines or smudges or other print quality issues, please let us know. This includes any print quality issues - we need to know if the problems you have with your black or color are based in the printer, or communications with your computer, or the computer's software.

If the self-test prints your test bar(s) clearly, the printer hardware is not at fault.

May 15, 2009 | Lexmark X5470 All-In-One InkJet Printer

2 Answers

HP Laser Jet 3200se fax machine


Hi..
The service error refers to an hardware issue with the printer.. U can try the following step,if this didnt resolve the issue only option is servicing.

1. Unplug printer.
2. Press and hold SYMBOLS & ENTER/MENU.
3. Continue to hold down the buttons while you plug back in the printer, through the entire
power-on sequence.
4. When display reads PERMANENT STORAGE INITIALIZE or HP LASERJET 3200
release the buttons.

Jan 09, 2009 | HP LaserJet 3200se Printer

1 Answer

Error ##343 and it didn't print anything Orange light below screen has been flashing, screen message "Waste Ink Nearly Full". No idea where waste ink container is kept? Have changed cartridges. Now saying...


Manual Reset procedure Waste Ink Tank for Canon MP390:
  1. Start with printer on, press additional functions, Scan, Copy, Scan. Now you should be in service mode.
  2. Select Test mode (must be the last available selection).
  3. Select #8 Printer Test, it will start cleaning then it will come up with some other option: push the + or - button until it says 8-3 then hit the select button
  4. The menu will now say EEPROM Clear
  5. Select Ink count which is option (0) and press set
  6. Press Stop/Reset Followed by the power button and then wait for it to restart.
hope it helps
cheers

Jun 09, 2008 | Canon SmartBase MP390 All-In-One InkJet...

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