Question about HP Color Laserjet 3550 Printer

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When I print there are smudges on the sides and then begins mirroring words onto the paper

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Ghosting and problems on the edges are often caused by a bad fuser. Remove the fuser from the printer and have a look at it. The upper roller in the fuser is the heat roller and it has a teflon cover on it. If that roller looks dirty or has toner accumulated on it or the teflon cover is shorter than the other roller or has visible damage then you will need to replace the fuser. The good news is that supplies for this printer are very reasonable in price.

Posted on May 24, 2011

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Smudges are most likely from the toner cartridge. If you can take your finger and run over the print and it smudges, then it is the fuser.

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When I print, the pages are smudged with ink. What should I do?
Description:
- If smudged stains appear at the top center of the printed page:
  • Make sure the paper is not too thick or curled.
    Also, verify that the appropriate paper is being used and that the paper type set in the machine matches the media used.
  • Make sure the paper is not curled when you print on the back side of the paper with the Print Odd Pages and Print Even Pages settings.

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  • Make sure the paper is not curled when you print on the back side of the paper with the Print Odd Pages and Print Even Pages settings.

- If smudged stains appear on the reverse side or at the bottom of the page:
NOTE: Illustrations shown below are from the representative product and may differ from your Brother machine.
  • Make sure the printer platen is not dirty with ink.

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    1. Unplug the machine from the AC power outlet.
    2. Lift the scanner cover until it locks securely in the open position.
    3. Clean the machine's printer platen(1) and the area around it, wiping off any scattered ink with a soft, dry, lint-free cloth.

      platen1.gif
    4. Close the scanner cover.

  • Make sure you are using Genuine Brother Innobella™ Ink.
    > Brother Genuine Supplies information


  • Make sure you are using the paper support flap.

    To use the paper support flap, pull out the paper support (1) until it clicks and unfold the paper support flap(2).

    flap1.gif

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If smudged stains appear at the top center of the printed page:
  • Make sure the paper is not too thick or curled.
    Also, verify that the appropriate paper is being used and that the paper type set in the machine matches the media used.
  • Make sure the paper is not curled when you print on the back side of the paper with the Print Odd Pages and Print Even Pagessettings.

- If smudged stains appear at the right or left corner of the printed page:
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- If smudged stains appear on the reverse side or at the bottom of the page:
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platen1-y4i03b33115mpu3ejihwhjwc-5-0.gif

flap1-y4i03b33115mpu3ejihwhjwc-5-2.gif

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Smudge mark 2-in wide down right side of each sheet of paper.


Generally speaking, any area that is darkened, is receiving less light. This can come from a lamp that is failing (similar to a fluorescent lamp used for lighting developing a dark end) or a mirror or optical lense that is contaminated with toner.
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When the paper is fresh out of the printer, does the ink that looks okay smudge if you rub it with your finger? If so, it means the fuser is going bad. Otherwise, it's probably a bad toner cartridge that's leaking toner onto the paper.

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