When printing the test page, the lines that say, "Additional files used by this driver:" print in black, the ninth line is half black and fading to red,
the tenth and following are all red. Can this be fixed or do I need a new printer?
There could be two reason for the issue. One if you refill cartridges then that could cause the problem. Second your cartridge might be running low. Please reply or let me know if this help. Change your cartridges.
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To customer of HP deskjet 990cki: I purchased the HP photosmart Plus B209 ~ January 2010. 3 months into, I have learned that when the color ink that you don't use evaporates, the black ink will not work at all, no matter what you adjust or clean.To make it work you have to purchase more color ink...on & on & on..$$$$. Neither HP nor Best Buy will refund my investment. Spoken with HP customer service reps. in the Philippines & Canada both being outside of the US. NO customer satisfaction. No refunds. I suggest Boycotting both corps.
For example, if you want to print black and white, when you select PRINT from the menu, you click on PROPERTIES to the right side or bottom side, depending on which windows you use, then select grayscale/black and white, etc in the options that will follow to correctly use your ink, you can always REMOVE the ink from your printer as you only want to print black and white or non color pages.
You are using HP's cartridge with the smallest output . So if you are printing 80 pages of text, you will have a problem by the time you reach 95 or 100 pages. If you are printing in color, you only have 1ml/color. Meaning 3 colors. But in order to print a red, it will combine a magenta and yellow to product 1 color. So 3 colors doesn't mean 3 ml worth of colors. Effectively you may only be able to print 10-20 pages of color then your cartridge is empty. The black cartridge has about 4-5ml of ink. So if you print a lot I suggest you get another printer.