Question about Keurig B60 Coffee Maker

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There does not appear to be any power in the unit. I have switched outlets, unplugged and waited, etc. but the display for the B60 unit is blank and the unit is inactive. It has worked great for 1-1/2 years and this has just suddenly happened? Any clues??

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  • jrhead432 May 23, 2011

    I think it helped by confirming my own suspicion that the problem is internal and will not likely reset "on its own". I will try the suggested solution ... but I 'm not optimistic re: the outcome.

    Thanks ... I appreciate your service.

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Hello,

if it does not power up, then it means its having a power problem. it might have worked fine in the past, but that's electronics for you. Power surge, irregular power supply, excess power supply, etc can affect the unit thereby not making it to power on.

This unit must have a power supply board in it where power enters from the mains. A capacitor, fuse, diode, etc may have been defective on the power board and maybe that's why its not making the unit turn on. There might also be some disconnection or something, inside the unit which is not making it to power on.

To actually find out what's wrong, you need to disassemble the unit with a screw driver and check what's wrong. You will be needing a meter in order to test the components on the power board, once you detect any bad component, you can make necessary replacement at any electronics accessories store withing our vicinity. This is the only way by which you can detect the problem.

Of course, testing the power board with a meter will require someone that has the ability. So it you can't, then you might be needing the help of a repairman or you can call a friend that has the ability to help you out.

I wish you the best of luck.

Regards.

Posted on May 23, 2011

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If your Brother machine does not appear to have power,then check whether or not the date and time appear on your Brother machine's LCD. If anything is displayed on your Brother machine's LCD, then it is most likely receiving power.If your Brother machine's LCD is blank, continue to Step 2.
Verify the Brother machine's power cord is connected securely to the power outlet. If you are using a surge protector, extension cord, or power switch, disconnect it and plug the Brother machine directly into the wall outlet.
Please note Brother strongly recommends that you connect your machine to a surge protector.Because To protect your investment against power surges and lightning,
In particular, we suggest that you use a surge protector that is compatible with both standard A.C. power cords and telephone line cords. Surge protectors equipped with telephone jacks will assist in insulating your machine from any power surge that might travel through a telephone line.
If the Brother machine is turned OFF, its LCD will be blank. Please make sure the Brother machine is powered ON by pressing and holding the On/Off or Power Save key. This key is located in the upper-right corner of the control panel.
If your Brother machine's LCD is still blank, connect it to a completely different, known working power outlet. If the Brother machine powers up, then the problem is related to the original outlet.
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Confirm the power outlet is working by plugging another known working device (a lamp, radio, etc.) directly into the same outlet. If the other device does not work, the problem is related to that power outlet. If a wall switch controls the outlet, verify that the switch is ON.
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  1. Verify whether or not the date and time appear on your Brother machine's LCD. If anything is displayed on your Brother machine's LCD, then it is most likely receiving power.

    1. If your Brother machine's LCD is blank, continue toStep 2.
    2. If your Brother machine's LCD displays a message other than the date and time, please refer to the FAQ about the message being displayed for further information.
  2. Verify the Brother machine's power cord is connected securely to the power outlet. If you are using a surge protector, extension cord, or power switch, disconnect it and plug the Brother machine directly into the wall outlet.
  3. If the Brother machine is turned OFF, its LCD will be blank. Please make sure the Brother machine is powered ON by pressing and holding theOn/OfforPower Savekey. This key is located in the upper-right corner of the control panel.
  4. If your Brother machine's LCD is still blank, connect it to a completely different, known working power outlet. If the Brother machine powers up, then the problem is related to the original outlet.

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    Confirm the power outlet is working by plugging another known working device (a lamp, radio, etc.) directly into the same outlet. If the other device does not work, the problem is related to that power outlet. If a wall switch controls the outlet, verify that the switch is ON.
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ERROR CODE 0xc19a0002


Switch on your printer.
Press and hold the * key.
Press the # key and release both keys.
Display should say Enter Special Key Combo
Press and releasethe key in sequence 1, 2 and 3 buttons.
display says "support" R0631M

Press and release the right arrow button until the display says " System Configuration Menu".
OK button.
Display should say Hardware failure status. If not there already, Arrow Key over to Hardware failure status
Press and release the OK button.
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Press and release the OK Button. Message changes to Hardware failure status Cleared. Press Cancel to continue.
Press and release the CANCEL button as many times as necessary, so that, either the Welcome to Photosmart Express screen appears, or, the Ink System Failure screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
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0xc19a0002


Switch on your printer.
Press and hold the * key.
Press the # key and release both keys.
Display should say Enter Special Key Combo
Press and releasethe key in sequence 1, 2 and 3 buttons.
display says "support" R0631M

Press and release the right arrow button until the display says " System Configuration Menu".
OK button.
Display should say Hardware failure status. If not there already, Arrow Key over to Hardware failure status
Press and release the OK button.
Display should say Hardware failure status: Clear. Press OK to clear.
Press and release the OK Button. Message changes to Hardware failure status Cleared. Press Cancel to continue.
Press and release the CANCEL button as many times as necessary, so that, either the Welcome to Photosmart Express screen appears, or, the Ink System Failure screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
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Turn the unit on. The printer may display message USE POWER BUTTON TO SHUTDOWN THE PRINTER followed by PRESS OK TO CONTINUE. Press OK. The Printer will start the ONE TIME INK INITIALIZATION PROCESS. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page..

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3. Unplug the power cord from the printer. (not from the outlet)
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The code means Ink System Failure. First disconnect power cord to reset the printer and test using different cartridges.

If that does not work try the procedure below:

"Press and hold the "left arrow" key.

Press the "Setup" key and release both keys.

Display should say "Enter Special Key Combo"
Press and release the "OK" button

1. Press and release the right arrow button until the display says "System Configuration Menu".
2. Press and release the "OK" button.
3. Display should say "Hardware failure status". If not there already, Arrow Key over to "Hardware failure status",
4. Press and release the "OK" button.
5. Display should say "Hardware failure status: Clear. Press OK to clear".
6. Press and release the "OK" Button. Message changes to "Hardware failure status Cleared. Press Cancel to continue".
7. Press and release the "CANCEL" button as many times as necessary, so that, either the "Welcome to Photosmart Express" screen appears, or, the "Ink System Failure" screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
8. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
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Procedure from http://www.fixyourownprinter.com

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