Question about Sony Audio Players & Recorders

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Unable to get sound. the headphones are not faulty and the screen is showing that the mp3 is operating.

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Hook it up to the computer and scan it, you could have a virus, it does happen

Posted on May 23, 2011


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Posted on Jan 02, 2017


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No sound

Please confirm that the volume is turned up and the headphones you're using work by using them on another device. If both those points are confirmed, you may have a faulty headphone jack. Take (or send) the unit for repairs.

Oct 05, 2014 | Coby MP305 MP3 Player

1 Answer

I have bought several pairs of headphones for my gogear but they all sound like there is a problem with the connection only getting sound through one ear sometimes

The headphone socket in the GoGear is faulty. If you can hear sounds from both ear pieces when you wriggle the headphone plug in the GoGear, then the headphone socket in the GoGear is faulty. This fault can be easily fixed by removing the circuit board in the GoGear and resoldering the headphone socket to the circuit. You need a very fine tipped temperature soldering iron to do this job.

Jan 19, 2012 | Philips GoGear HDD1830 MP3 Player

1 Answer

I am only receiving sound out of one ear from my mp3

Open up the player and look at the headphone jack, there may be a loose conneciton that needs to be re-soldered in or the jack itself is faulty and will need to be replaced. You may be able to get one from

Sep 22, 2009 | Sony NW-HD5 MP3 Player

1 Answer

Battery wont stay charged

All of these sound like hardware problem which will require replacing the player. Some problems with mp3 players are hardware-related. The problem with hardware issues is that they cannot generally be fixed. Examples of common hardware issues are screen issues (white lines, green lines, no/bad display), battery/power supply issues, and headphone jack issues. The reason they can’t be fixed is because the manufacturers will not sell you the parts. There are several reasons they do not sell you the parts – 1)it is not cost-effective to do so; 2) they do not want people copying their designs; 3) you can injure yourself trying to fix such parts; 3) you generally have to be an electrician or engineer to be able to fix them; 4)you void your warranty performing such operations. Many, many people ask about fixing cracked screens. There are videos on YouTube that show you how to do so on some players. The problem with replacing a screen is two-fold: 1) the manufacturer does not generally sell you the screen – you would have to buy a broken unit to get a screen; 2) it is not a simple matter in most cases of replacing a screen – the LCD controller in the mp3 player’s circuitry is also usually bad – and few people are capable of fixing a broken circuit. Headphone jack issues generally cannot be performed for the same reasons – it is not a simple matter of replacing a headphone jack (which the manufacturer won’t sell you), since the headphone jack controller on the circuit is usually the source of the problem. Some batteries can be replaced, and other cannot – you user’s manual will tell you if your battery is replaceable or not. For replaceable-battery players, you can buy the battery from the manufacturer. For any who want to ignore my good advice, here is a YouTube link that examines the guts of a Sansa mp3 player:
-Tha Mp3 Doctor

Dec 21, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer


Try different headphone set.
Make sure mute has not been selected (see manual for details).
If problem still persists, then the headphone jack is faulty - must replace entire player, since Philips does not repair/sell headphone jacks in Mp3 players.

Jun 23, 2008 | Philips Audio Players & Recorders

1 Answer

NO sound??

Make sure the volume is turned up sufficiently. If it is, then get it exchanged if still in warranty.

Apr 03, 2008 | Philips GoGear HDD1850 MP3 Player

2 Answers


common problems:

check your head phones if it's still working, try new headphones.
check if it's being muted

last one if nothing happened your phone jack broke

Jan 18, 2008 | Insignia NS-DV2G MP3 Player

1 Answer

Volume Control

First go to and download the instructions for this particular mp3 player. I'm guessing it's the SDMX1. Look for this model and get the instructions. They're about 30 plus pages. Volume is adjusted very easily-Look at your SDMX1 with the data screen to your right and headphone plug to the right.
1.find the joystick control-it sticks up and is chrome plated.
2.imagine it is a compass with North-up
3.simply move the joystick North for louder volume and South for lower volume. can also read the volume numbers on the screen in the right lower quadrant. they go from 1-40. Good luck.
If you ever have headphone problems with sound from only one earphone, let me know. I know how to fix this better than new! Also, if the play-on/off switch becomes hard to operate, this fix is also very simple.

Jan 06, 2008 | SanDisk SDMX1 MP3 Player

1 Answer

No sound

Headphone jack repair

Feb 17, 2007 | Creative Labs Zen Touch MP3 Player

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