Question about Quinny ZAPP Stroller

1 Answer

The airline i travelled with yesterday broke the top bar of my quinny zapp (the piece that pushed in between the handles! two days earlier they broke the zip on the travel bag! i reported the broken bar but not the bag as i was in such a hurry and trying to contain a two year old along with my 5 and 6 year old. i am travelling again this week so need a rapid repair job, what are my chances? also, does any airline allow this to go in the cabin anymore? i used it so many times whilst flying in the 4 years i have had it but this year two airlines said no to it going in the cabin, hence the damage!!! thanks

Posted by on

Ad

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Quinny Master
  • 1,629 Answers

Good Evening

Unfortunately this section (the hand grip connector bar) is riveted in place and there is no quick fix. Are you a UK customer? If you own a pop rivet gun you could order a replacement to fit yourself, however we'd have to allow 14 days for delivery (standard 1st class Royal Mail). Alternatively you can send the chassis to our engineers for them to carry out the work. Standard cost if you send it back for our engineers to do is £60, and this does include return courier service back to your address, however you'll need to make arrangements and cover costs for the unit to be sent into our engineers via courier. It would be worth contacting the airline customer service department and asking them what provisions they have in place for this sort of incident, as they may be able to deal with it direct for you.

Posted on May 23, 2011

Testimonial: "a helpful answer to my query.The airline will arrange repairs but not in time for travelling,anyway,it appears it is not cabin friendly any longer:-("

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Quinny zapp xtra black handle bar broken so can't lay baby back


Hi

No the grey recline / remove button on the back of the Zapp Xtra seat unit cannot be repaired. It would be a case of replacing the seat unit.

Aug 20, 2012 | Quinny Zapp Xtra in Rocking Black

1 Answer

Quinny zapp xtra bumper bar for older version


Hi

Quinny cannot advise the use of non-official Quinny products with the pushchair.

The Zapp Xtra bumper bar is not compatible with the 2011 model Zapp Xtra seat unit as modifications were made for the 2012 model seat unit to be compatible with the bumper bar.

Jun 20, 2012 | Quinny Zapp Baby Gear

1 Answer

Can we buy adjustable handle bar for quinny zapp


There is no alternative handle / handlebar adjustment for the Quinny Zapp.

May 27, 2012 | Quinny Baby Gear

1 Answer

Quinny zapp handle bar is damage can I replace this and how ?


Hi

There are holes on the underside of the Quinny Zapp handlegrips which are tunnels where the screws are holding the plastic onto the chassis.

If you're concerned there is an issue and want to replace and you're in the UK please contact customer care on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays)

If you're outside of the UK please visit www.quinny.com and select the country you're in, then use the "Contact Us" tab on the right side of the screen to contact the customer care team for your country.

May 25, 2012 | Quinny ZAPP Stroller

1 Answer

Quinny handle bar frame broke...were i can buy just a new handle bar frame ?


Hi

The Quinny Buzz handlebar is not available as a spare part item for us to send out for customers as it is a Level 3 repair which means our engineers need to carry out inspection / repair work required. This is due to safety implications of it being incorrectly fitted.

Please visit www.quinny.com and select the country you're in, then use the "Contact Us" tab on right side of screen for your enquiry to go to the customer care team in your country.

Jan 16, 2012 | Quinny Buzz Baby Gear

1 Answer

I have a quinny zapp and it is folded down. i can not get the button on the side to work to unfold it. can this be fixed?


Sometimes a piece of fabric gets stuck or something else...It might help to push the frame a bit more together before pushing the buttons.
Did you mention the buttons being numbered?Follow the number you can read. The ones you can read when it's folded are in a different order than what you can read when it's not.
Normally when you follow the numbers you just have to push each button once, then pull back both handles to unfold the back. Then pull the "grip" underneath the cetral tube untill it clicks.Then straighten the hinged bar between the handles.
Hope this helps!

Apr 26, 2011 | Quinny ZAPP Stroller

1 Answer

The bar in between the handle bars has snapped can


Go to this link for Quinny Parts and you can either fill out the form or call them directly at their 800 number shown.

http://quinnybaby.com/info_replacement_parts.asp

I hope this was helpful, DutchTexan

Oct 13, 2009 | Quinny ZAPP Stroller

1 Answer

Hi quinny Zapp with broken bar between handles


You might be able to order a new one from Quinny customer services. go to http://www.dorel.co.uk/contact-us

Jun 18, 2009 | Quinny BUZZ 3 Capri Stroller

3 Answers

Hi, quinny zapp


Here is the US distributor of parts for all Quinny Strollers...
Dorel Juvenile Group USA
Canton Commerce Centre
45 Dan Road
Canton, Massachusetts, USA02021
(781) 364-3100
(800) 544-1108

Jan 12, 2009 | Quinny ZAPP Stroller

Not finding what you are looking for?
Quinny ZAPP Stroller Logo

216 people viewed this question

Ask a Question

Usually answered in minutes!

Top Quinny Baby Gear Experts

Dorel UK
Dorel UK

Level 3 Expert

1629 Answers

Jennifer Rock
Jennifer Rock

Level 2 Expert

135 Answers

Michael Vincent Cruz

Level 3 Expert

868 Answers

Are you a Quinny Baby Gear Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...