Question about Quinny ZAPP Stroller

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The airline i travelled with yesterday broke the top bar of my quinny zapp (the piece that pushed in between the handles! two days earlier they broke the zip on the travel bag! i reported the broken bar but not the bag as i was in such a hurry and trying to contain a two year old along with my 5 and 6 year old. i am travelling again this week so need a rapid repair job, what are my chances? also, does any airline allow this to go in the cabin anymore? i used it so many times whilst flying in the 4 years i have had it but this year two airlines said no to it going in the cabin, hence the damage!!! thanks

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Good Evening

Unfortunately this section (the hand grip connector bar) is riveted in place and there is no quick fix. Are you a UK customer? If you own a pop rivet gun you could order a replacement to fit yourself, however we'd have to allow 14 days for delivery (standard 1st class Royal Mail). Alternatively you can send the chassis to our engineers for them to carry out the work. Standard cost if you send it back for our engineers to do is £60, and this does include return courier service back to your address, however you'll need to make arrangements and cover costs for the unit to be sent into our engineers via courier. It would be worth contacting the airline customer service department and asking them what provisions they have in place for this sort of incident, as they may be able to deal with it direct for you.

Posted on May 23, 2011

Testimonial: "a helpful answer to my query.The airline will arrange repairs but not in time for travelling,anyway,it appears it is not cabin friendly any longer:-("


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