The toner is secured on both ends. if the carousel is not in the correct position you need to rotate it. Push in a peice of folded paper into the small opening on the left side of the printer. This will push a lever and let the carousel rotate.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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Dell wants $169 for this part. Here's what it does:
* Applies toner to the page * Provides a usable life of up to 42,000 page impressions (up to 10,500 pages per color)
Overview The Imaging Drum Kit from Dell is specifically designed for use with Dell Color Laser Printer. This kit includes an imaging drum and instructions on how to replace it. It applies toner to the page and offers a usable life of up to 42,000 page impressions (up to 10,500 pages per color).The part number located on this toner cartridge is: P4866
Manufacturer Part# : M5065 Dell Part# : 310-5732
It comes with very detailed instructions on how to remove the old cartridge and install the new one. Very easy, but there's no way around the price tag.
DELL has two types of toner cartridges for your printer:
- a 3000 Page Standard Yield Toner Cartridge (Manufacturer Part# : RP441 | Dell Part# : 310-8701)
- a 6,000 Page High Yield Toner
(Manufacturer Part# : GR332 | Dell Part# : 310-8700)
The Toner yield is based on printing pages with 5% page coverage in accordance with ISO/IEC 19752 testing methodology. Yields vary with usage and environmental conditions. In practice, depending on what type of documents you print, one cartridge can print much less than the quantity of prints advertised.
You might perhaps bought before a high capacity (more expensive cartrige)? Also, if you are using compatible (not original Dell cartridges) or reffils of the original cartriges , the yeld of the cartrige may vary.
The Dell 1700 cartridge can leak from a failed mylar blade that sits against the Developer Roller.
The plastic locking ring on the and of the Developer roller spindle (of the toner cartridge) can come loose, or break (over time).
The drum unit has a relatively low capacity to hold waste toner, and all toner is not the same (waste toner shouldn't be re-used - it will just fill up the waste section of the drum even faster). Some toners are more efficient than others.
If you reset the 'replace drum' indication, without actually replacing it (or at least emptying it) you will soon have the drum over-full of waste toner, and the only other place it can go then, is inside the printer, and onto the paper.
After replacing the drum unit you have to tell the printer that you've done it(it's not smart enough to figure it out itself). Have the front door open and press and hold the Cancel button on the printer until all lights flash in sequence then let go. Then close door and try.