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New ASUS PRO50Z laptop with Vista , trying to install new drivers for Canon PIXMA ip4500 printer. Have installed new drivers from Canon website, plugged in printer to USB port and turned on printer. Computer shows that installation was successful and printer makes appropriate noises to indicate it is working and computer knows it's connected. Tried to print test page but nothing happens. Error message says "An error has occurred when printing the following print job. Click Cancel to stop printing." Printer works on mate's Vista laptop and on my old XP laptop. Have now spent five days trying everything but cannot fix the problem. Please help.

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  • robwood370 Aug 16, 2008

    Have loaded vista driver version 2.11 for canon ip4500 printer. Printer is disconnected when loading driver then turned on after it has loaded. Computer installs printer and indicates that installation is successful. USB001 shows that printer is allocated to it and printer makes appropriate noises until it has to actually print. Then it just sits there for a few minutes before the computer tells me that the print was not successful. I have followed all the threads to try and correct the problem including reloading vista again. No joy.

  • robwood370 Aug 16, 2008

    New ASUS PRO50Z laptop with Vista , trying to install new drivers for Canon PIXMA ip4500 printer. Have installed new drivers from Canon website, plugged in printer to USB port and turned on printer. Computer shows that installation was successful and printer makes appropriate noises to indicate it is working and computer knows it's connected. Tried to print test page but nothing happens. Error message says "An error has occurred when printing the following print job. Click Cancel to stop printing." Printer works on mate's Vista laptop and on my old XP laptop. Have now spent five days trying everything but cannot fix the problem. Please help.
    Comment by robwood370, posted on Aug 16, 2008
    Have loaded vista driver version 2.11 for canon ip4500 printer. Printer is disconnected when loading driver then turned on after it has loaded. Computer installs printer and indicates that installation is successful. USB001 shows that printer is allocated to it and printer makes appropriate noises until it has to actually print. Then it just sits there for a few minutes before the computer tells me that the print was not successful. I have followed all the threads to try and correct the problem including reloading vista again. No joy

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Its a vista compatibilty problem u just try to download the most recent and compatible driver for ur printer and chek out if the device manager got no prob with it

if it does try to download and install a new spools.exe file and restart the computer and make a test page if u still got the prob tell me i will tell u smth new.

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good luck

Posted on Aug 16, 2008

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Try checking first if the printer is installed properly under device manager, because there's a possibility that its not working properly under device manager and may not be using the correct driver for it..

Good luck.........

Posted on Aug 16, 2008

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Just a stab in the dark but, you should have the printer plugged in to your laptop and switched on before installing the software.
To be honest I am surprised you need drivers at all, Vista should have recognised the printer and installed the native drivers from it cab files. The only reason you need the correct drivers is to install the extra features from the manufacturer.
If I were you I would restore Vista to a time back before you tried to install the printer, (this will wipe out all the printer installation software), next I would do as I said earlier, plug the printer in and switch it on and let Vista recognize it and install it, then in Device manager do a driver update and direct Vista to where ever you have downloaded the divers to (copy them to a pen drive or something before doing the restore).

Posted on Aug 15, 2008

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Have you downloaded the right software? for vista. also try to print something from your notepad or wordpad or a website page see if it will print.

Posted on Aug 15, 2008

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