Question about HP LaserJet 3390 Printer

2 Answers

Hi, I am trying to print with my HP LaserJet 3390 and it says 'No paper pickup'. Can you help? Regards, Peter G.

Posted by on

Ad

2 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 225 Answers

Try to print from the manual input tray just to finish your job.
Possible reasons are:

Blocked paper tray
Worn out pick up roller
Broken pick up roller shaft
Broken pickup assy driver shaft
Unhinged solenoid anchor
Separated double pickup gear

Try to print again from the first tray and listen if the solenoid is clicking and the roller is rotating. If yes, look for pieces of paper blocking the paper path where the paper goes up after the pickup. Also inspect the pickup roller. It tends to wear and needs replacement. You can easily remove the roller and inspect it (rotate the white plastic bearings). If worn out, you can turn the rubber with a thin screwdriver inserted between the rubber and the plastic to unworn area, as it is D-shaped and part of it never wears. It's temporary solution while waiting for the new roller delivery. Sometimes it breaks the connecting side after hard removal of a paper jam. Also inspect the black connecting rod that drives the roller. It can also easily break the same way. If none of these is relevant, probably the driving mechanism is bad and needs deeper dismantling. It consist of a solenoid and a double gear. Solenoid anchor tends to go out of the hinges. Just put it on place. The double gear tends to separate and a spring inside gets out of its way. Pull the spring to make it stronger, put it on place and close the gear. Make sure the gear will not separate by itself and assemble everything.



Hi, I am trying to - images-ph0xmgb0jemurnvyi1x0ey3c-4-2.jpg





main.php-ph0xmgb0jemurnvyi1x0ey3c-4-8.jpg

Posted on Oct 30, 2017

Ad
  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 2,567 Answers

Try to perform the following steps in the mentioned order:

1. Verify that the media was inserted far enough into the input tray. In tray 2 (HP LaserJet 3390/3392 all-in-one), verify that the paper-length guide is in the correct position for the media size that you are using.

2. Reload the media in the input tray and press Hi, I am trying to - c00597632.gif to continue the job.

Posted on May 23, 2011

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Hp laserjet 1132 mfp paper pickup issue E1 error


Shabbir,

First I would try a "heaver" weight paper in place of your current paper.

Second I would look for something blocking the paper path...maybe a piece of paper got stuck.

Hope this helps...

Here is the link to the manual from HP:
http://support.hp.com/us-en/product/HP-LaserJet-M1130-Multifunction-Printer-series/3965842/model/3965843/manuals

Topbarhive

Jan 12, 2016 | HP Office Equipment & Supplies

2 Answers

My hp laserjet 1320 takes in more than one paper while printing, which get stuck.


Hello,

Cleaning the pickup roller will only temporarily delay problem. The pickup roller and separation pad needs to be replaced to correct the multiple paper pickup problem. The roller and separation pad is easy to replace. These parts come in a kit caller RK-1320 the parts kit is available here:
http://www.ccl-la.com/catalog/product_info.php?products_id=71

Mar 28, 2013 | HP LaserJet 1320 Printer

1 Answer

HP P3005DN Tray 2 pickup roller does not turn. Hear clicking sound but roller doesn't turn to pickup and feed paper.


Hi

This is a problem with the Pickup roller.

Try to inspect the paper pickup roller, on the right side of the roller you can find a small notch which gets coupled with the shaft it will be broken. You have to replace the roller.

Regards

Jul 15, 2011 | HP LaserJet P3005n Printer

1 Answer

I have a HP LaserJet 1320tn, after I changed the cartridge I keep getting paper jams just about where the paper meets the cartridge


Hi if you says that the paper gets jam at the fuser meeting point than i m sure that registration assembly which register the paper with toner cartridge is not working properly this is internal hardware fault.
It may caused due to faulty pickup assembly too.
There is a small **** manual feed tray try to print using manual feed and check if the problem persists then registration assembly is faulty if the it print fine from manual feed than Tray 2 pickup assembly or pickup roller is faulty.

Jun 29, 2009 | HP LaserJet 1320 Printer

1 Answer

Manual feed pickup


replaced the manual feed tray separation pad (it is right under the pick-up roller). The HP part # is RG5-2703. First remove the pickup roller then you can pops it out with a small straight slot screw driver.

Jan 23, 2009 | HP LaserJet 8150n Printer

1 Answer

No paper pickup


Hi damodarbk:
it sounds like you need to replace the paper feed rollers.

pdouglasss

Jan 03, 2009 | HP LaserJet 3050 All-In-One Printer

1 Answer

** Paper Pickup


Check the paper pickup tray & roller may be its not working. If possible contact the local vendor for printer servicing.

Mar 09, 2008 | HP LaserJet 3390 All-in-One Multifunction...

2 Answers

HP color LaserJet 2550n


Look at your printer properties and check that you are using the correct tray settings.

Jun 12, 2006 | HP Color LaserJet 2550n printer + HP Color...

Not finding what you are looking for?
HP LaserJet 3390 Printer Logo

229 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

mukhtar21 shaikh
mukhtar21 shaikh

Level 3 Expert

2022 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...