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Swimp3 does not charge - no light - nothing - cleaned plug in - did nothing

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Thank you for letting us know about this issue. I work as at FINIS Technical Support and would be happy to help you! Depending on how long you have had your unit I will be happy to work with you and replace it if need be. If you could create a support ticket at I can go ahead and further process your case.
Thanks! Joe Norton FINIS Technical Support

Posted on May 23, 2011


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Related Questions:

1 Answer

Swim p3 player stopped working

The battery maybe flat. The charger or charging cable maybe faulty.
try a different cable.

Jun 04, 2012 | Finis SwiMP3-1G Waterproof MP3 Player...

1 Answer

My swimp3 1G does not turn on, I charged it from a wall and the light is on all the time but as soon as I hooked up, it does not turn on. What can I do?


Hello my name is Mike and i would like to help you resolve the problem you are having with your SwiMP3. Please contact me at I am the head of technical support for FINIS and could help to resolve this issue..

Jan 16, 2011 | Finis SwiMP3 v2 Player

1 Answer

SwimP3 not holding a charge

Possible that the device was in shelf for sometime and the battery had developed reverse emf. The best thing as a last resort is to drain out totally and recharge for a long time, discharge again and repeat this recharging process for some time. Sometimes it might change the cells to live. I hope my advise will be useful . Good Day

Jul 02, 2010 | Finis Swi MP3 Player

1 Answer

I charged my swimP3 but it won't turn on when disconnected from the computer.

The Swimp3 Player does need to be charged for at least 3 hours for the best experience. Here are some tips that could help solve your problem:

Problem: The player doesn't turn on.

Suggestion: Charge the battery in the player for at least three hours, this will allow it to fully charge. You can charge it by plugging it into the USB port on your computer or by using a USB wall charger (sold separately). If you do choose to use a computer to charge it, be sure your computer is turned on. If there is no power to the computer, then no power is going to the USB port to charge the Swimp3 player.

Additional Tip: The charging answers are in the Green Indicator Light.

If the green light is flashing off and on, then your SwiMP3 player is charging

If the light is solid green, the SwiMP3 player is fully charged

If you have no green light - then it is not receiving a charge - check the connection, make sure its plugged in properly, or check to see that there is power from the computer or USB wall charger.

Problem: I have charged my player, the light is solid green, but no music plays.

Suggestion 1: Have you loaded music onto the player? Try adding a few mp3 or wma files and test it again.

Suggestion 2: If the power is on, you loaded music, clicked the Play button and no music comes out, press and hold the RESET button for 4 seconds. It's kind of like rebooting your computer when it crashes. Many times a simple reset clears up any challenges.

If that doesn't work, then it could be the

* volume

* incompatible files or

* folders

Volume: On some units the factory volume setting is very low.

Solution: Try turning up the volume by pressing and holding the "+" PLUS button. If you click the "+" button it changes the song, pressing and holding the button will actually control the volume. And if its too loud, press and hold the "-" MINUS button to bring the volume back down.

Incompatible Music Files: If you have loaded a music file that is not compatible, it simply won't play. The SwiMP3 player works with mp3 or wma files, but not aac (like from iTunes).

Solution: Remove the incompatible files. Convert your other music files to mp3 or wma, and if you are importing your songs direct from itunes, you'll need to convert them to mp3s first.

Incompatible NON-Music Files: An MP3 player is similar to a Thumb Drive or Flash Drive because it can hold any kind of file that will fit in the drive's capacity. However, if you have loaded an incompatible file - including JPEGs, Cover Art, Word Docs, anything that is not an MP3 or WMA file, the player simply can't translate it into music.

Solution: Remove the incompatible files, leaving only your mp3 or wma files in your root directory.

Folders: The mp3 player is not able to open folders and play music files stored inside, to the Swimp3 player the folder is simply an un-playable file.

Solution: Open the folders, move or copy the music files into the root directory (remember, mp3 or wma - not aac), then delete the folders.

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May 21, 2010 | Finis Swi MP3 Player

2 Answers

My swimp3 just stopped working; what could be the reason

There is no battery. This sometimes ahppens with mine. So recharge it

May 17, 2010 | Finis Swi MP3 Player

1 Answer

Finis SwimP3 charging but not listed on removable disk drive.


Generally the computer should recognize the Swimp3 Player just like it would a flash drive or thumb drive. Remove the drive from your USB Port, press and hold the RESET button for 4 seconds and then try again.

That will usually clear up any hiccups you're having with the swimp3 player.

Plug it back in and look in My Computer again. On my Windows PC with XP it pops up and asks what I want to do with the drive.

After Resetting, you may also want to try it on a second computer to see if it is recognized. If it isn't working then, it could be the electronics, and your gift giver can check with the place where it was purchased.

I hope this helps.

Swimp3 by Finis Dealer

May 09, 2010 | Finis Swi MP3 Player

1 Answer

I plug in my player into the USB port, nothing light

If you get no light at all, it could be that the Swimp3 Player isn't plugged in properly. Try unplugging it and plugging it back in.

If you're plugging into a USB Hub, be sure the hub is on.

Depending on the Model of the Swimp3 - one of the older models would allow you to plug the USB in upside down - newer models do not. So I would also verify that.

The next step would be to press and hold the RESET button for 4 seconds - most other hiccups are cleared up with that.

If those steps don't work, I would contact the retailer where you made the purchase - your Finis player comes with a 90 day manufacturers warranty.

Good Luck
Authorized Finis Dealer

Apr 20, 2010 | Finis Swi MP3 Player

2 Answers

After I have used my swimp3 (fully charged) once it is no longer charged the next day and I have to recharge it. why does it die after only one use - am I not turning it off properly? Thanks Suzi


Depending on which model Swimp3 you have, the battery life may vary. At the most you should expect about 6 hours of play time before it needs to recharge.

One mistake we have had customers make is they plug it in to the computer to recharge, but then cut off the power to the computer. If you are using the computer to recharge your Swimp3 Player you will have to leave the computer power on.

Once you disconnect it you will have to press and hold the power button for 3 seconds, the green light will flash fast 3 times and then turn off. If the light is still on, the player is not off.

An alternative option would be to use a USB Wall Charger to charge the Swimp3. If you swim daily, its an easy thing to just pop it in the charger before you go to sleep (just make sure it is dry before you plug it in).

If you find this solution doesn't work, you may want to try resetting the player by pressing and holding the RESET button.

I hope this helps with your Swimp3.

Good Luck

Authorized Swimp3 Dealer

Apr 18, 2010 | Finis Swi MP3 Player

1 Answer

USB connector problem

It shouldn't be a problem. Check the SwimP3 V2 FAQ website. It says:

Q: The cap that covers the USB port on my SwiMP3 came off during my swim, will this damage my player? A: No, the SwiMP3's USB port is completely waterproof, the cap is there to keep the USB port generally dry so you wont have to dry it by hand before connecting it to your computer.

Oct 30, 2008 | Finis Swi MP3 Player

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