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I just bought the Portable Super Multi Drive from LG GP08 Lite. On the back of the box, it says that it's compatible with Mac OS X v.10.5.4 or higher, which I have, so it should work. However, when I connect the drive to the computer, my Mac won't even recognize that the drive is there. And the installation disk says that it's for Windows, nothing about being Mac compatible. In fact, nowhere asides from the back of the box does it even mention Macs. How do I get it to work or recognize the drive on my Mac?

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Hi there! First we have to make sure the drive has power. As soon as it is plugged in and turned on (if it has a switch) you should feel it vibrating lightly. Once you feel it vibrating and it is plugged into the computer go to your Applications folder, then to Utilities. In there is a program called Disk Utility. Open it and in the column on the left you should see your drive listed. Click it and select "Erase" from the tabs on the right. Make sure that you select "Mac OS Extended (Journaled)" for the Filesystem then click "Erase." Should work great after that. Keep in mind that if there was any data on it then it will be erased by doing this. If you do not see the disk in the column on the left, then the drive is most likely bad and should be returned.

Posted on May 27, 2011

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