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My hiptop broke so I have been lent another hiptop, i put my sim in and its all unlocked but i have forgotten my password to load all of my information on the phone. so i went onto "www.hiptop.com.au" and clicked, forgot password, then i got asked a security question (my mother maidon name), and last 4 digits of my IMSI number, but told me im incorrect. What do i do?

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Phone your provider in office hours and they will run through it with you you may need your last account with you when you phone, regards terry, ps you may have to use the imsi number of your borrowed one !!

Posted on May 23, 2011

  • atrovato36 May 23, 2011

    i lost the contract paper with all my info, so itll be hard for someone to get into my account and help me. the imsi and stuff isnt the problem, its saying my answer is wrong when its right because the system obviously thinks its that phone either way. the only problem with the phone is a dim screen so its still turned on, im using the old one to get the password.

  • terry gardiner May 23, 2011

    ok good luck with it . maybe your borrowed ones not to good anyway .regards, terry

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