Question about HP Photosmart 3310 Printer

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When I want to make a copy it tells me "Paper size

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Hi,

Good day, Regarding the error message that your getting, that means the paper where you want to print that document is not supported by the printer. Usually you'll the see supported paper size if you click the print option or print setup for your printer. The only way to resolve this is to use the appropriate size of paper like.

You can also try this steps to change size for the documents you want to print

>Open the File menu and click Print.
>Click the Settings tab
>Click on Paper Size. A list of paper sizes will appear
>Select the size you want.
>If none of the selections are suitable, select Custom. A box will appear inviting you to set your
own measurements. Enter the width and length that you want.
>Click OK.


These are the usual paper size use. It's 8 1/2 by 11 inches and the other one that you could use in most printers is 8 1/2 by 14. The first one is known as Letter size, the other one is known as Legal size. Hope this information help in resolving your issue. Have a great day.

Posted on May 23, 2011

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"Paper Size Error: The paper size selected in the


Problem may be the paper tray. You don't say what kind of printer you have and my psychic abilities are nil.
The paper tray has sensors that tell the printer what size paper is in the tray. Make sure that the tray guides are set correctly.
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I'm trying to copy from 8 1/2 x 11 paper to 8 1/2 x 11 paper. But the printer says the paper size detected is not supported. Job cancelled. It printed fine a couple of days ago and I've changed NOTHING!...


That error comes from the sensor on the right side of the carriage at the bottom. There's a light that shines down on the paper to determine size. Unplug your machine with the carriage in the middle and use a damp Q-tip to wipe up under the right hand side of the carriage. The Q-tip should come back dark blue and that error should go away.

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My HP 3210 won't make copies


HP has a pretty good online troubleshooting site, accessible at support at www.hp.com. I'm not familiar with that particular error, but you might try the steps outlined in this link for starters...
If changing the size settings doesn't work, try changing both size and type and rebooting, then changing back to your standards. That should force the driver to be reloaded. Sometimes all you can do is reset the printer. To do this,, turn off printer, unplug both power and data cables, wait a few minutes, then reconnect and turn on again.
But search the online database for more specific instructions for your model.


I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take a moment to kindly rate this post....thanks!



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I got the same error, and had it for months. open the ink door where it says office jet pro, it folds towards you, wait for the ink cartage to position to the left, then look inside and far to the right, and see if there is a wadded up peace of paper inside. Reach in and pull it out, it fixes the problem

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Paper size error


What that means is that you put in a size of paper that your printer can't use. Apparently, the paper you loaded was detected by the printer and was recognized as being a size it isn't designed to use. HP.com has a web page for your printer that tells you which paper sizes you can use for your printer.

Product Specifications

When the web page opens, scroll down to the Paper specifications area and look for the Paper sizes table. Use only the paper sizes that are listed there in your printer. Good luck.

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Paper size detected is not supported when making a copy


When I saw that so many other people were also getting this error message, I thought sure there would be a solution posted by somebody before too long. Guess no one could figure it out!

The problem continued and was getting extremely irritating so I went and spent a couple of hours on HP's support site and finally figured out what to do, even though I never did find the exact error message we've all been getting.

Basically, the fix is to change the paper size default setting in the Copy Menu from Automatic to Letter. You do this by pressing Copy, then #6, select Letter (which is #2), and that will bring you back to the Copy Menu. Scroll down through all 10 selections until you get to the bottom which is Set New Defaults and select this.

I've tried making several copies and it has worked every time now...no error message in sight! However, if you're trying to make copies onto paper other than standard 8.5x11, you'll have to select that with each individual job since there will no longer be an "Automatic" detection.

Hope this helps everyone else who has had this annoying problem!

Nov 07, 2007 | HP Photosmart 3210 Printer

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