Question about Creative Technology ZEN XFi2 Digital Media Player

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I have a Creative Xfi-2 and it won't connect with my computer. I've pushed the reset button but it freezes up as it is rebuilding.

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  • 12 Answers

Try putting your device into recovery mode. Instructions are available here.

Posted on May 23, 2011

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I have a Creative Zen V plus 2 gig mp3 player. i reloaded the firmware recently because the player lost all the music tracks and stuff. but when it was connected to the computer i could click on the player...


Hello,

Support site for the Zen V Plus, see:
http://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=214&subCatName=ZEN&prodID=15306&prodName=ZEN+V+Plus&bTopTwenty=1&VARSET=prodfaq:PRODFAQ_15306,VARSET=CategoryID:213

RESET
The player can be reset when the screen freezes, using a thin pointed object, gently pushing the reset button on the left side with the display showing upwards:

ce4f892.jpg

CLEAN UP
The player needs regularly clean up when files are transferred to the player or put back to the computer.
Clean up is also advised before formatting the player or before doing a firmware reinstallation.
See next link:
http://support.creative.com/kb/ShowArticle.aspx?url=http://203.211.142.197:80/srvs/cgi-bin/webcgi.exe/,/%3fst=408,e=0000000000741586241,k=9944,sxi=15,case=obj(64068),kb=ww_english_add,varset=ws:http://uk.europe.creative.com

RECOVERY MODE
For a clean up the Recovery Mode must be accessed:
http://support.creative.com/kb/ShowArticle.aspx?url=http://203.211.142.197:80/srvs/cgi-bin/webcgi.exe/,/?st=395,e=0000000000741591988,k=9944,sxi=16,varset=ws:http://uk.europe.creative.com,case=64069


FORMAT or FIRMWARE RELOAD
How to Format or Reload firmware:
http://support.creative.com/kb/ShowArticle.aspx?url=http://203.211.142.197:80/srvs/cgi-bin/webcgi.exe/,/?st=345,e=0000000000741615532,k=9944,sxi=16,varset=ws:http://uk.europe.creative.com,case=63033

Dec 02, 2009 | Audio Players & Recorders

1 Answer

Ive got creative inspire T7900 7.1 speaker system attached to my pc.one of the speaker connections in sub-woofer is faulty ? the sub-woofer seems to be a sealed unit so cant take panel off to have a look...


Is this connecting to a sound blaster audigy 2 zs or xfi soundcard? or a motherboard onboard soundcard/ aftermarket Other than creative?

If connected to the creative card odds are the wire is bad. get a new one

If connected to a generic the wires for the speakers are proprietary and you have to go get 3.5 to 3.5 stereo cables to hook it up

Sep 04, 2009 | Creative Labs Inspire T7900 Computer...

1 Answer

Zen Xfi hanged-up


Use the reset button by pushing in with a needle. This is on the bottom of the unit.

Sep 04, 2009 | Creative Labs Zen Micro MP3 Player

1 Answer

My fm radio stopped working on my creative zen vision, and the display is all messed up. It also freezes for about 20 minutes when I turn it on. After 20 minutes, it will play normal, but it freezes...


Support for Zen Vision M on this site:

One of the Knowledgebase Solutions for "freezing" gives this answer:

Solution ID: 64087
dot-clear.gifSolution ID # 64087 -->dot-clear.gifdot-clear.gif -->
















Player is Freezing
Keywords / Key Phrases: freeze, freezes, freezing, hang, hanging, freezes at creative logo, at docked screen, rebuilding library screen, playing audio files, switching to other functions or menus while shutting down, freezes at recovery mode, freezing at music playing now screen


  1. Gently push the end of a thin object (such as a pin or straightened paperclip) into the Reset hole.
    The reset button for your player is located at the bottom of the player, to the left of the sync adapter port.



  2. Refer to the article below to access the recovery mode and perform a Clean Up.

    SID 64088: Accessing the Recovery/Rescue Mode of your Player

    Note:



    1. Clean Up scans a player\'s hard disk/memory card and removes any invalid links from the music library. It does not affect the working music files at all. It is recommended that you perform "Clean Up" first before formatting or reloading the player\'s firmware.



    2. It is advisable for you to clean up your player regularly if you are frequently transferring files from you computer to your player or vice versa.

Last updated: June 16th, 2009

Aug 08, 2009 | Creative Labs ZEN Vision:M Digital Media...

4 Answers

Creative Zen Rebuilding Problem (Freezing)


Hold the reset button with a paper clip AND the play button at the same time while flipping the power switch. The ZEN should go into recovery mode. You probably want to do format all but you can try the different options. You also may need to download/update the firmware here.

Feb 07, 2009 | Creative Labs Zen Digital Media Player

1 Answer

Creative Zen Freezes on Rebuilding


My Zen locked when I turned it on. It wouldn't play the track the screen was on so I pressed the reset button and turned it on again. It was then still locked on the same track so I tried turning it off which then froze as it was shutting down. After another reset it went through the rebuild screen then locked again. I then used the above fix (pin in reset, then hold play and power switch down). Taking me into the kind of bios screen I formatted the contents. Then added my library again. It's now working fine.
This is the second Zen I've had because the first one had the same problem so I took it back without trying to fix it. Both times the problem occured when I had my Zen plugged into my car stereo auxiliary jack whilst switching the ignition on in my car. I can't understand why this would cause the problem but I'll avoid doing that in future.

Dec 27, 2008 | Creative Labs Zen Digital Media Player

1 Answer

Rebuilding


You need to use the Recovery Tool from Creative's website at support.creative.com

Creative Zen
Try another PC or another USB port
Make sure the hold/lock is not engaged
Reset
Check for firmware update on Creative's website
Get Recovery Tool from Creative
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If all else fails, check with this guy:
http://www.mycreativefansite.com/2007/05/myzenchecker-tools-guide-to-problem.html
Creative Zen – Formatting
Step by step instructions for formatting a player
1. Detach the player from the PC if it is connected, and turn off the player.
2. Press and hold the Play button while powering on the player.
3. When the player displays the Creative logo, release the Play button
4. Select Format (All) and select Yes to format the player.
5. After the player has finished formatting, select Reboot.
6. Re-transfer the tracks to the player.
-Tha Mp3 Doctor

Sep 23, 2008 | Creative Labs Zen Digital Media Player

1 Answer

Creative Zen freezes


This should help you right here: Detach the player from the PC and turn the unit off. Then slide the power switch towards the power icon and hold the switch. Push the end of a pin-like object (for example, a straightened paper clip) into the reset hole, press gently and remove. Release the power button when the recovery mode appears. Select format (all) and select yes to format the player. After the player has finished formatting, select reboot. Then retransfer the tracks to the player as doing the format will erase the whole player.

Jul 24, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Rebuilding


my zen player freezes up alot don't know why but the only solution i have to any problem is that right next to the slot for my pc plug in there is a little tiny hole. have to find something tiny enough to fit in an gently push in this resets the device

Jul 23, 2008 | Creative Labs Zen Digital Media Player

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