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Re: Damaged keycap - aspire 3690
If you look very carefully - you should see 'something like' an H shaped piece of plastic that holds the key in place - this controls the position.
You need to prize the legs that meet with the key away from the centre (carefully) using 2off small jewel screw drivers (maybe 2 off paper clips)
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Below is the link to your Service Manual download. The download is done through Rapidshare which has a Pay or Free choice. Sometimes you need patience to get the system to get you the free choice but it's worth the wait.
under on bothem are one bank for ram and the other are undr keyboard remove on knikking point plastic above keyboard carfully and release two /tree srews and keybord can be removed replace ram and do revers for montage
Dell don't appear to sell spares down to this level - when a key on mine "broke" recently, they sent me a complete replacement keyboard.
Bearing in mind that the machine was a couple of days out of warranty and that the damage was clearly down to our carelessness rather than theirs, I thought it pretty decent of them to give it to me for free.
You might try salvaging the keyboard off a dead notebook, and either fitting it complete, or salvaging the relevant keys off it.
Changing the keyboard out is quick and easy (You'll find instructions for doing it buried in the "Dell Support Centre" area on your machine).
Fitting salvaged keycaps to an existing keyboard is fiddly: There are two plastic levers which between them form a pantograph underneath the keycap. The keycaps will come off easily enough if you pull them straight out, trying not to lose the two plastic levers which hold them on. From memory, to refit them, you need to click one of the levers into the keycap, then both into the base of the keyboard, then press down hard on the keycap until the last bit clips into place - then repeat several times until you get it right! (The last connection needs to be the fixed, rather than the sliding link to the keycap).