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MY Sony Desktop keeps bring up a blue screen with message at bottom saying dumping memory. Then complete.I have to turn off comptor manually, and reboot. What could be the problem. I alraedy did a restore up to a year back.

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  • Salina May 23, 2011

    This is the blue screen code









    Stop: 0X0000008E (xC00000005, 0xBF0B2140, 0xB0B952EC,0x00000000)



    ati3duag.dll - Address BFoB2140 base at BF060000, Date Stamp 3f085a9d




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  • Master
  • 610 Answers

Hi,
We have to know the exact code for your bluescreen so we can provide you with the resolution. To look for the error, you have to find these codes and note them down. Here's an example below:
capture the codes in red boxes
MY Sony Desktop keeps bring - iantechson_3.jpg
This would give us all the information we need to troubleshoot for your bluescreen error.
Hoping to hear from you soon. Thanks for using fixya.

Posted on May 23, 2011

  • Christopher Ian Tecson
    Christopher Ian Tecson May 23, 2011

    Ok. The error is being cause by your video card memory, 0x8E error code or KERNEL_MODE_EXCEPTION_NOT_HANDLED is an indication that a memory hardware failure have occured and since ati3duag.dll is the culprit, this file is directly associated with your Video Card. There are three things that you can do.

    1.Download the latest driver for your video card and install it.

    2.Download all the latest service packs for your Windows Operating System.

    3. If above steps did not correct the problem, You might need to replace your Video Card as it is deemed faulty.


    Hope this helps.

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