Hello, I own an Oxygen 3 Ultra that has had some hair caught around the belted end of the roller brush. I cleared the hair out just fine and it happened again but this time the hair wrapped around the black nylon roller retainer (for lack of its proper name). This eventually melted due to friction and the brush no longer runs as the retainer no longer has the guide that holds it in place.
The repair to get this working again is minor but I can not locate the parts. While I can find replacement roller brushes and entire EL5 housing I can't find replacement retainers. Where is there a good source for such parts? Is there a junk yard of Oxygen 3 Ultra's somewhere to pick through? Thank you.
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A common problem is for hair to get wrapped around and forced into the end bearings which causes the motor to work harder or drive belt to slip. Cleaning the hair out can be a short term fix but new bearings might be needed. It's also a good idea to replace the drive belt at the same time as the slipping belt is probably not going to perform well even with new bearings.
If your brush is not turning properly then you need to check the bearing ends to see if there is any hair, string, or thread wound around the brush shaft. If there is and you can remove it, that might fix your problem otherwise I would suggest getting a new brush roller.
Hey Lee, We had the same problem and after taking it to a service guy who didn't even want to LOOK at the vacuum, it occurred to us to plug the powerhead brush directly into the handle and it worked! So, we were able to determine that the problem was the tube - not the brush.
Take the bottom off as if to change the belt and remove the brush assembly from the VAC. Take the ends off the roller and clean out the string and hair and whatever is wrapped around the end bushings and reinstall. Should free-up the roller Brush and stop the resistance on the belt to motor shaft. Or your belt is streched out and should be replaced, they don't always have to Break to be bad.
I have had problems with the belts on my Mach 5 overheating (smell of burning rubber) and also with the motor overheating and shutting down.
I learned the hard way that one of the issues might be that the roller/brush on the bottom of the unit has a metal bearing inside the roller/brush that can become clogged with hair (both human and pet hair) which effects performance of the unit. It’s fairly easy to fix.
Lay the vacuum on the floor so that you can see the roller/brush. Then remove the phillip head screws that hold the protective plastic plate over the roller/brush. (There are about 6 screws that hold this plastic protective plate in place) Also, you will be removing the (1) screw that also holds the plastic plate over the belts. There are (2) belts that you can remove and when in doubt replace these (2) belts for around $9.00.
Once you have the protective plastic plate off that covers the roller/brush disconnect the belt is around the roller. Take the roller and cut off any hair that is wrapped around the roller. Next, grab the roller by each end and twist the ends caps and (1) of the ends will unscrew. Once you have unscrewed one of the ends remove any hair or dust that is trapped under this cap. (Be careful not to lose the small metal washer that sit on top of the bearing)You will notice under this cap is a metal bearing that can become clogged and jammed with hair. The hair should come out fairly easy and allow the brush to spin fairly easy once you have screwed the end caps back in place test that it spins freely. If it doesn’t spin freely replace the roller/brush with a new one for about $23.00.
When you put the belts back on the thick rubber one (Belt # 40201-271) has probably become stretched and should be replaced for about $3.00. The small diameter belt that goes over the roller/brush probably does not usually need to be replaced and does not usually fit very tight. I have heard that people will take the small roller/brush belt and turn it upside down to get a better fit.
I just did this on my Mach 5 and it runs like a new machine. I did end up replacing the roller/brush head.
Hopefully you will find this useful.
Flip the vacuum cleaner over and check the roller brush. Is it full of string and hair? If so, unscrew the four phillips-head screws holding the plate on that covers the roller brush; pull out the brush, and cut off/clean off all the hair and string. Replace everything and try running the vacuum. Alternate solution: perhaps the belt that makes the brush go around is broken. If so, follow the above steps to remove the roller brush, then replace the belt.
There is a no filter safety device part #1130912-01, maybe the new filter isn't in quite like it should be or this device has gone bad. Also check the brush roll and make sure it turns easily, if not then that could be the cause.