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I bought a few years ago a Western Digital external hard drive Model Number: WD2500D032-000. I have been backing up my documents, photos, music, and favorites on the external hard drive from my old computer which was in Windows XP format. I just bought a new Dell Computer Inspiron 580 with Windows 7 and tried plugging the above external hard drive into a USB port on the back of my new computer to be able to copy and paste the files from the external hard drive into my new computer. But my new computer will not recognize the above external device and it states that there are no drivers that allow it to access my external hard drive. The external hard drive did not automatically connect with my new computer as I recall it did with my old computer as I don't have any drivers to install on my new computer. What should I do? My email address is: klotzkjr@gmail.com if you send me advice by email. Thank you.

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

ginko
  • 19396 Answers

SOURCE: Western Digital External Hard Drive SN WCAMR4295471

If you are using a pre-Windows xp system you may need to install specific drivers for your HD. If you run xp or Vista Try disconnecting completely the power cable from your computer for five minutes and then plug it back to the power and restart it. I know it sounds weird, but sometimes usb mass storage devices suffer troubles caused by electrostatic charges.

Posted on Feb 14, 2008

Pterocarpous
  • 202 Answers

SOURCE: External Hard Drive -- too much power for my USB port on my computer

Hi mhjohn

First, this is actually a good thing in a way. The reason is, it is actually telling you right up front that your USB bus is underpowered for this device. That's a huge improvement over issues caused by underpowered USB buses in the previous model computers. In those, we were left to having to figure out what the problem was when a USB device inexplicably stopped or didn't work.

What is happening is, your new external hard disk drive (HDD) is trying to run off of power taken from your laptop's USB "bus" (circuitry). This is OK for devices needing low power. But in the case of external hard disks, it's "iffy" whether there'll be enough power on the USB bus to support them. Particularly on laptop computers.

You need only attach an A/C adapter to your external hard disk drive (HDD) and you should be OK. If that is not an option, connect a **powered** USB hub to your laptop and plug the external HDD to the hub instead.

By "powered" I mean a USB hub that comes w/ an A/C adapter. In either case, using a powered USB hub or attaching an A/C adapter to your hard disk drive will remove the external hard disk's power load from your laptop's USB bus and provide sufficient power for the HDD to run.

You can find USB hubs at Newegg.com and lots of other online high tech stores. I like Newegg because their prices are competitive, their customer service is excellent and there're customer reviews of most of their products there as well.

If you have any more questions, comments, observations - anything at all, just let us know. We're here to help.

Thank you,
BJ @:)

Posted on Apr 15, 2008

  • 1 Answer

SOURCE: External hard drive not recognized

I recenctly bought a my book 500 gig drive and it is usb.
the firsttime I plugged the usb cable in it worksed. I had only a 40 gig ide harddrive and so I ordered an internal 500 wd hard drive to replace it. The internal 500 gig is a sata drive. first I cloned the 40 to the sata 500 and then copied the external 500 to the internal. I mover the cables to then make the internal 500 sata my boot drive. The computer would no longer show the external e\when i used the windows explorer. the device manager said it was there and working with no problem but windows did not see it.
After several experiments with diferent configurations I have concluded my motherboard wasauto configuring the external and internal 500 drives as drive 0. Since the usb was detected first and was notthe boot drive then windows assigned the internal drive as drive 0 and since the usb drive was drive 0 also it would not work. windows ignored it. my solution was to return the ide as the boot drive and plug the sata into a slave port. with that configuration both drive are seen and work normally. It took me several days to find this arrangement. so since my sata ports are auto configure and the external has a sata connection i will install an esata port adapter and try to hook it up as a slave sata drive so i cab\n use my internal 500 sata drive as my boot drive.
sorry this was so long but it is my solution to what others may be facing.

Posted on Jun 08, 2008

  • 1 Answer

SOURCE: External hard drive not recognized

I have a WD3200 usb Hard drive. I am looking to partition it. The problem i encountered is when I go to the disk management, the drive shows up as disk one but below it , it says no media. its like the computer knows that there is an external storage device attatched but cannot access it. Also if I try to get into the disk from my computer, it says "insert disk"

Any suggestions?

-Oliver Fernandes

Posted on Oct 21, 2008

frcs68
  • 1605 Answers

SOURCE: My computer doent recognize my external hard drive

disconnected from the computer and reconnect.
if it still doesn't recognized the device, disconnect and shut-off the power and wait 1 or 2 min. than re connect again.
with all that, if the machine still can't recognized the drive, then the drive need to be check with another work machine, make uure it is in working condition.

Posted on Dec 05, 2008

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