WE have upgraded a sage program on to new computer. However we cannot restore the backup due to an "unsupported version "error

https://accountxpert.com/steps-to-resolve-sage-50-error-1721

Make sure that System Restore is activated on your computer. Some backup programs will not run unless it is.

You can only do this is Sage 50 but you can get it changed by someone who has Sage 50 with the same version number as your instant. They can back up their data restore your date change the year and then backup and you can restore it on your computer and they can restore their data. NB they must be on exactly the same version.

If sage doesn't prompt you to clear the user you can manually delete the queue.dta file from your data directory

Phoned Sage support and they talked me through fix. Worked first time.
System had created "~OLDDATA" file which prevented upgrade. Merely deleted and restored from error free backup.

If you are using sage 50 or Sage instant

the financial year can be changed in settings and financial year and click change button. However this is not available in all levels. It sounds if your backup may be out of date.

I get this error when trying to run Financial reports in Sage line 50 financial controller verson 10: C:\PROGRAM FILES\SAGE\ACCOUNTS\REPORTS\\*TB.SRT contains an invalid path No matter what financial report I try to access I get the same error including audit trail. My computer is window Vista. Please help me and also let me know how much is it cost for on line chat?

Thank you

from selvi

All the back files that was created is on that other machine even while you may think its on that disk in theory YES but physically NO. Thats why you got this: Error message keeps coming up which is: programfiles\sage\accounts\company.001attachments\nominal\1200\statements\288.pdf Just one more try the disk you used look on it if it has the 288.pdf file you may be able to read it from the PDF software and then recreate it in the sage financial creater?