They either installed it under a seat (easy) or behind the dash (hard). It's probably behind the dash, which means it's gotta be all taken apart. When they were installing the head unit they prolly just stuck it right behind it. So it's basically a pain in the ***. You'd be able to find it by following the wires from behind the unit. I have the same problem, I might just take it to the guy who installed it and have him do it. Call around to different stereo installers, they may charge you like 30-60 bucks to have it done... it's probably worth it considering the pain it is getting the whole dash apart and back together again.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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Hi It is more important to know how to add POIs. Here is a simple tip:
1. Create some directory especially for download. I use the following one: C:\Garmin_POI_GPS_DATA_TEAM
2. Download and save all CSV and BMP files to that directory. You may create any subdirectory and use it to save POIs for that category. I use: C:\Garmin_POI_GPS_DATA_TEAM\Restaurants, C:\Garmin_POI_GPS_DATA_TEAM\Petrol etc.
3. Garmin's POI Loader will find all files in these subfolders and will use them to create a category. Garmin POI Loader will search through the directory C:\Garmin_POI_GPS_DATA_TEAM and will create/transfer all corresponding POIs to your connected GPS.
4. You can remove any POI file simply by removing it from your POI folder. and re-running the POI Loader software. This POI update procedure takes about 1-2 minutes.
In summary, keep your POI files updated on your PC and run POI Loader to update your GPS or SD card via any SD card reader.
I have the g510 with a kenwood head unit. On the satellite screen, on the left it only shows one satellite and on the right it is showing that there are upwards of six or so satellites that it is receiving reception from. I thought it might be the antenna, so I bought a new one. Still having the same problem. It cannot find my location. I've updated the software, I don't know what to do!!
Recheck your connections on the kna-g510 and ensure it is getting power, not too familar with the kvt-819, but I've got the kvt -915 and when I pull up the screen, there is an icon right by the src icon, that looks like a wrench. Press that and find A/V interface and ensure that the navigation input is set to RGB, also you can back out and go to user interface and ensure the Navigation is set to auto intstead of manual. That may be the case if it is similar to the kvt -915.
After contacting Kenwood tech support several times, a tech finally came out and said if the unit is under warranty send it back to them and they will swap it since they do not repair it. If the Unit is out of warranty, then contact Garmin. When I contacted Garmin, the tech stated that Kenwood is pulling a fast one instead of standing behind their product. So who actually owns this product Kenwood or Garmin? Both names are on the product, but no one wants to repair it. Anyway to make a long story short there is a new update for this product 3.60 as of Feb 2008, downloaded and the unit works fine. Should resolve this issue.