Question about HP OfficeJet 7310 All-In-One InkJet Printer

1 Answer

Hp7310 not scanning when using HP Solution Center. Scanner works well with Microsoft Windows Fax and Scan. I have repeatedly installed HP drivers.

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  • ninatgomez May 23, 2011

    Thanks Riztech. I will try it and get back to you

  • ninatgomez May 27, 2011

    Hi Riztech, I dont see HPz PML drivers" in the services directory.

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  • Master
  • 731 Answers

May i know the computer operating system and do you receive any error messages while attempting to scan via Solution center?

Posted on May 23, 2011

  • 7 more comments 
  • ninatgomez May 23, 2011

    Hi Riztech - from my other posts, the diagnostic tool is saying that my HP Twain is in use by other system. From the scanner itself, it says HP Cue Scanning Flow component not responding. I have Windows 7 Premium Home 64 bit. Thanks!

  • Mohammed Rizwan
    Mohammed Rizwan May 23, 2011

    Click Window >> in the start search box type "services.msc" (without quotes) and hit enter.
    Check for service name "HPz PML drivers"
    Right click and restart the service and try scanning.

  • Mohammed Rizwan
    Mohammed Rizwan May 27, 2011

    The correct Service name is "PML Driver HPZ12 Service" please check it if you do not have, you have to download full feature HP software and install.
    http://h10025.www1.hp.com/ewfrf/wc/softw... Copy and paste this URL in the browser and download the software to install. Make sure that printer is disconnected before installing. Follow the installation instruction onscreen and complete it.

  • ninatgomez May 27, 2011

    I have it under services.msc - restarted a few times and scanner still is not working. the diagnostic says that it has something to do with the Twain driver and I do not know what that means.

  • Mohammed Rizwan
    Mohammed Rizwan May 28, 2011

    Twain drivers is required to HP services to perform scan. I your case, it seems to be corrupted/not working. Can you run the San diagnostic utility again and provide me the complete message that displays?

  • ninatgomez May 28, 2011

    Hi, here is the message: "The Twain component is not functioning correctly because the product is being used by another process. Without this component, you cannot scan with HP Solution Center software and some other third party applications, but you can scan using Microsoft Paint. If you want to scan with HP software, you should save your work, and then close all applications. Turn the product off, turn it on again and then click Restart Computer"

    Riztech, I have tried the turning off on and on 10 times, the restart and also I have reinstalled the program and the drivers about 10 times. I don't know what else to do.

  • Mohammed Rizwan
    Mohammed Rizwan May 28, 2011

    Okay, so Twain is the problem, Can you try uninstalling the HP software and reinstall.
    "http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02259020&cc=us&lc=en&dlc=en&product=391182&tmp_track_link=ot_search#N1453" this link will help you in uninstalling the printer.

  • ninatgomez May 28, 2011

    Hi Riztech, it is finally WORKING! I followed what another post said about deleting registry, I uninstalled and installed everything all over again. Thanks for all your help.

  • Mohammed Rizwan
    Mohammed Rizwan May 28, 2011

    Please rate "5 thumbs" if my solution was very helpful.

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I am having problems making my scanner work - I can't scan a document from the printer/scanner/fax/copier to my laptop


How is the all-in-one connected to your computer? What OS are you using? Did you install the full software, basic drivers or the OS drivers? Are you starting your scan from the computer or the buttons on the all-in-one? Is this a newly installed printer or one that has been used several times with this computer?

The Photosmart C7180 can be used with a USB connection, wired ethernet network, wireless network, bluetooth or PictBridge. For a Mac OS, only the USB connection will work.

If you need the drivers, see http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=1153754& and select your OS.

If you connected the all-in-one to the computer via a USB connection before installing the software, you may have an OS driver that does not include the scanner driver. Disconnect the USB cable then uninstall the driver. Then install the HP driver. If you do not install the full software, you will not be able to use the buttons on the scanner to launch a scan. You'll have to start the scan from the computer.

If you have the full software, the HP Solution Center is installed. This includes a monitoring program that should run when you start your computer. This listens for the press of a button on the scanner and launches the appropriate part of the HP software. However, you need to set the button destinations in this software first. I recommend manually scanning at least once to set the appropriate resolution and destination folder for your scans. Then in the Solution Center, click Settings, Scan Settings, Button Settings and then Front Panel Scan Buttons. Set these based on your default settings.

If this all-in-one has been working previously, check your connection. Scanning requires bi-directional communication with the computer and can fail even when the printer works. Try a new USB cable and a different port, if you are using that connection. If you are on a network connection, check that the firewall isn't blocking communication. (Temporarily disable the firewall to check.) In Windows, check the Devices and Printers (Win7's name) control panel and check if the scanner is a listed device. Right click on it and check the properties and status. (All-in-ones are often listed twice - as a printer and as a scanner.) HP offers a diagnostic program, http://h10025.www1.hp.com/ewfrf/wc/doclink?lc=en&cc=us&product=1153754&tmp_docname=c02114802 , to check for issues with the scanner.

Try manually scanning with another program than the HP software. Windows includes some options that will acquire scans. XP, Vista and Win7 all include Paint (File > Import from Camera or Scanner > New Scan). Windows7 (and some versions of Vista) include Windows Fax and Scan (click New Scan). If you have the Microsoft Live software, you also have Windows Photo Gallery (works like Paint).

If you are connect the all-in-one to a USB print server, the scanner probably won't work. Try a different type of connection.

If you are using the all-in-one on a network, make sure that the network is up and the printer has an IP address. I've seen routers lose their connection for various reasons. (Rebooting both the modem and router sometimes cures the problem.)

Please add more information on your specific scanner problem and I'll try to provide specific suggestions.

I hope this helps.

Cindy Wells

Apr 09, 2012 | HP Office Equipment & Supplies

1 Answer

I bought a new hp computer with Windows 7 OS. My hp Officejet 7310 now will not scan. The HP Solution Center that was downloaded with the HP Officejet All-in-One series Windows 7 driver disc (new, just...


A full feature software and driver package for Windows 7 is not available for your product. However, the Windows 7 operating system installed on your computer contains a basic driver solution for your product. With the basic driver, some of the advanced product features are not available. You can print from a software program, and import and view images on a memory card, if your product has a memory card slot. With this basic driver, the buttons on the product do not function and some of the advanced product features are not available. How to Scan a Document in Windows 7 By Greg Harvey The Windows Fax and Scan utility enables you to scan documents and pictures. Before you can scan documents and pictures, you must have a scanner installed on your computer. Your scanner must be listed in the Devices section of the Devices and Printers Control Panel window.

To check to see if your scanner is properly installed, open the Device Stage. Choose Start?Devices and Printers. If Windows doesn't automatically find your scanner, you can manually add it in the Devices and Printers window by clicking the Add a Device button in the toolbar and following the wizard's commands.

  1. Choose Start?All Programs?Windows Fax and Scan.

    Windows 7 opens the Windows Fax and Scan window.

  2. Click the Scan button in the Navigation pane, then click the New Scan button on the toolbar.

    The New Scan dialog box for your scanner opens.

  3. Use the settings on the right to describe your scan.

    By letting the computer know what you're scanning, its color profile, and the type of file you plan to create, you enable Windows Fax and Scan to create the highest quality scan.

  4. Click the Preview button to see what your document will look like.

    Make any last minute changes.

  5. If you're happy with the preview, click the Scan button.

    Windows scans the document and presents you with an image of your document.

  6. Click the Save As button and complete the necessary information.

    Enter the filename, the type of graphics file you want saved, and then click the Save button.

To automatically forward the document you've just scanned as an attachment to a new fax message, click the Forward as Fax button.

The scan feature in the Windows Fax and Scan utility is set primarily to scan text documents. If you want to scan a photograph or other graphic, you're better off doing that directly within the Windows Live Photo Gallery.


Read more: http://www.dummies.com/how-to/content/how-to-scan-a-document-in-windows-7.html#ixzz15JFYWJQ1

Nov 15, 2010 | Computers & Internet

1 Answer

How can I scan a document?


First do you have the full software installed or just a generic OS driver? http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=emea_middle_east&product=3177566&os=219&lang=en has the drivers for supported OS versions. Sometimes the generic driver only runs the printer.

It is best to start your scanner from the computer the first time. The buttons on the scanner will only work after you set the destinations in the software, if the monitoring program is running. Place your document face down on the glass (or face up in an ADF). Launch the HP Solution Center (Start > All Programs > HP folder > Solution Center or by double-clicking the shortcut on the desktop) Click the appropriate button (Scan Picture or Scan Document) and adjust the settings as needed. Click Scan. Use the Help function to set up the destinations for using the buttons on the all-in-one.

If you want to scan without using the HP Solution Center, you can't use the buttons on the scanner. Paint (XP, Vista or Win7) will acquire scans (File > Import from Camera or Scanner). Vista (some versions) and Win7 have Windows Fax and Scan as well (New Scan). Vista comes with Photo Gallery (and the program is available as a free download for Win7) that can also acquire scans.

I hope this helps.

Cindy Wells

Aug 04, 2010 | HP Deskjet F4180 All-in-One InkJet Printer

1 Answer

I have a HP 5550 SCANNER.And i bought a hp laptop with windows 7. but the scanner doesnt support windows 7. what can i do??


The basic driver for Vista may work. http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=77362&lang=en&cc=us&taskId=135&prodTypeId=15179&prodSeriesId=77360 (select the appropriate version 32-bit or 64-bit)

Alternatively, try connecting the scanner to the computer and loading a generic WIA driver from the OS.

In either case, if they work, you will not be able to use the buttons on the scanner to launch scans. Instead use Windows Fax and Scan (New Scan) or Paint (File > Import from Camera or Scanner) to acquire scans. (You can also acquire scans in Photo Gallery if you download and install that software from Microsoft. Alternatively, you can buy a third-party software for scanning and OCR.)

I hope this helps.

Cindy Wells
(I've gotten other older scanners to work with basic drivers; it's worth the shot even without the full-featured software.)

Jul 29, 2010 | HP ScanJet 5550c Flatbed Scanner

2 Answers

How do i scan a document so that i can attach it or save it to a flash drive?


It will depend on if you have the full software installed and want to use that software or another program. Put the document face down on the glass or face up in an Auto-document Feeder.

Launch the HP Solution Center (Start > All Programs > HP > HP Solution Center). Click Scan Picture or Scan Document and adjust the settings if desired and click OK. Set the scan destination and file type. Then press Scan. If you want to use the buttons on the scanner to launch the scan software on the computer, you need to set up the scan to destinations and settings in the Solution Center first.

WinXP, Vista and Win7 can acquire scans with Paint (File > Import from Camera or Scanner), Vista (some versions) and Win7 have Windows Fax and Scan (New Scan) and Photo Gallery (download from Microsoft for Win7).

I hope this helps.

Cindy Wells

Jul 27, 2010 | HP DeskJet F380 All-In-One Printer

2 Answers

How do i scan documents onto my comp


It depends a bit on the software you have installed (OS, etc). If you installed the full-featured software before connecting the all-in-one to your computer, you can scan immediately from the computer. For Windows, open the HP Solution Center (by double-clicking on the icon or Start > All Programs > HP folder > HP Solution Center). Put your document to be scanned face down on the scanner glass and close the lid (ADF pages go face up, top edge first). Click the tab in the Solution Center for your HP product (if you have more than one) and click Scan Picture or Scan Document as appropriate. Set the scanner settings in the pop-up window if needed. Click Scan to start the scan. To use the buttons on the scanner, you need to set the destinations for the buttons in the HP Solution Center (Scan to destination for example) and have the HP monitor running on your computer (this listens to the buttons).

Scanners work with bi-directional communication so USB hubs, print servers or bad cables can result in the printer functions working but not the scanner.

If you install the generic OS driver (by connecting the all in one to the computer before installing the software), the printer will work but the scanner will functions will be limited (the scanner buttons will not work but other functions will depend on the OS). Windows XP can acquire scans in Paint (File > From Camera or Scanner). Windows Vista and Win7 add Windows Fax and Scan which will also acquire scans (not in all versions of Vista). Vista also can acquire scans with Windows Photo Gallery.

The printer works similarly with the Mac OS but hte names may be different.

I hope this helps.

Cindy Wells

Jun 14, 2010 | HP DeskJet F4280 All In One Printer InkJet

2 Answers

I have upgraded to windows 7 but my scanner HP scanjet 5550c is not working


You can try the Vista driver, http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=77362&lang=en&cc=us&taskId=135&prodTypeId=15179&prodSeriesId=77360 . However, HP is not going to guarantee it will work. This driver is a basic scanner driver without the rest of the software that HP provided for the scanner. If that driver or the generic TWAIN or WIA Microsoft scanner driver works, you will be able to scan to any Win7 compatabile software. Windows Fax and Scan and Microsoft Paint are built-in options (and acquire scans in Paint: File, Scanner or Camera, in Fax and Scan: File, New, Scan).

I hope this helps.

Cindy Wells

Feb 02, 2010 | HP Scanjet 5500c Flatbed Scanner

3 Answers

Scanner won't work with windows vista


Option one: Scan using Windows Fax and Scan
  1. Click the Windows icon (c01319360.gif ), click Programs , and then click Windows Fax and Scan .
    NOTE: The Windows Fax and Scan option is available in the Business, Ultimate, and Enterprise editions of Windows Vista. If you have the Home Basic or Home Premium edition of Windows Vista, skip to Option two: Scan using Paint .
  2. Click New scan .
  3. Click File , and then click Scan .
Option two: Scan using Paint
  1. Click the Windows icon (c01319360.gif ), click Programs , and then click Accessories .
  2. Click Paint .
  3. Click File , and then click From Scanner or Camera .
  4. Click Scan .

Jul 01, 2009 | HP Officejet 5610 All-In-One InkJet...

5 Answers

Hp psc 1215 wont scan with vista


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Introduction Some products do not have full scan functionality in Windows Vista. This is because full-featured Vista drivers are not available for all products, especially older products. However, the Windows Vista operating system installed on your computer includes a basic print driver. This driver allows you to scan an original and save it as an image using workaround methods. You cannot use the advanced scanning features that you might have used with your product before you installed Microsoft Windows Vista. Scanning an original and saving it as an image Follow these steps to scan an original document, and then save it as an image. Step one: Load the original Follow these instructions to load the original in the product.
  1. Raise the top cover of the product.
  2. Place your original print-side down on the glass.
    NOTE: The engraved diagram next to the scanner glass shows exactly where to place the document (usually on the right-front corner or the left-front corner).
  3. Close the scanner lid.
Step two: Workarounds for scanning an original and saving it to the computer Select one of the following three workaround methods to scan an original and save it as an image. Method one: Scan with Windows Photo Gallery
  1. Click the Windows (c01319360.gif ) icon.
  2. Click Programs .
  3. Click Windows Photo Gallery . The program opens in a new window.
  4. Click File , and then click Import from Camera or Scanner .
  5. Click Import .
  6. Click Scan .
Method two: Scan with Windows Fax and Scanning
NOTE: This feature and the following instructions work only with Vista Ultimate, Vista Business, and Vista Enterprise versions of Windows.
  1. Click the Windows (c01319360.gif ) icon.
  2. Click Programs .
  3. Click Windows Fax and Scan . The program opens in a new window.
  4. Click New Scan .
  5. Click File , and then click Scan .
Method three: Scan using Paint
  1. Click the Windows (c01319360.gif ) icon.
  2. Click Programs .
  3. Click Accessories .
  4. Click Paint . The program opens in a new window.
  5. On the Paint toolbar, click File , and then click From Scanner or Camera .
  6. Click Scan .

Nov 30, 2008 | HP PSC 1215 All-In-One InkJet Printer

2 Answers

No Scan Options Error Message


Vista?

Pressing of scan button feature is no longer supported by hp drivers, if installed correctly one scans using scanners and fax


When the scan button is pressed on the printer, nothing happens. The scan button does not work correctly. Solution Scan documents using Windows Fax and Scanning or Paint. Scanning with Windows Fax and Scanning
  1. Click the Start (c00845897.gif ) icon.
  2. Click All Programs .
  3. Click Windows Fax and Scanning .
  4. Click New Scan .
  5. Click File and then click Scan .
Scanning with Paint
  1. Click Windows .
  2. Click All Programs .
  3. Click Accessories .
  4. Click Paint .
  5. Click File and then click From Scanner or Camera .
  6. Click Scan .
Cause The drivers in the Windows Vista operating system do not support button press functionality on the printer. link to above info from HP

Dec 11, 2007 | HP OfficeJet 6210 All-In-One InkJet...

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