Question about Miele Novotronic W1918A Front Load Washer

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The two lights to check outlet and inlet are flashing and the water will not drain away. I imagine that it's the pump or something. I've opened the little door down at the bottom left and I've cleaned the filter...there was a bit of hair or something but that hasn't fixed it. I can't find my instructions. First of all the problem only seemed to be the draining away but after playing around a bit the other light has also come on. It's a Miele Novotronic W502 and it's about 3 years old. Hasn't given me any problems until now.

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In the bottom of your machine the is a tray in the tray the is a float, if the machine leaks the float lifts and hits a switch activating the two light on the fascia. By tipping the machine you are emptying the tray thus allow it to work.Most likely cause is when you checked the drain pump the flap on the front was not angled down sufficiently or you unscrewed the filter to much and water backed up into the base. Put towel on floor and tip appliance and retest

Posted on May 24, 2011

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I had the same problem with the 2 red lights flashing, which was fixed by emptying the float tray as above.
On further investigation I found that the door seal had rubbed on itself at the 6 o'clock position and had worn a small hole which was causing the water leak.

To replace or repair the Door Seal you will need to remove the front panel.

1. Turn power off and unplug machine after opening door.

2. Remove the front panel lower kick plate by inserting a thin ruler between the kick plate and front panel about 4 inches from each end and lever down until it releases.

3. Remove the 2 screws at the door lock switch on the front panel.

4. With the kick plate removed you will see 2 screws at each lower edge of the front panel, remove these 4 screws.

5. Remove the spring loaded band from around the edge of the door seal facing you and after that release the seal from the front panel and push in.

6. Remove the hex bolt from the 6 o'clock position just below the door seal on the front panel.

7. You should now be able to lower the front panel out of the locating pins and remove it.

8. With front panel removed you will be able to remove the tensioning band which holds the door seal in place around the drum by undoing the screw at the right hand side of the band at the 3 o'clock position. It is accessible from above with a long bladed screwdriver. Take note of how far it is tensioned on the thread of the screw and try not to undo it all the way or you may lose the nut on the band.

9. Once you have removed the band, slip the seal off the drum and slide the water outlet to the seal from the dispenser.

10. When you replace the seal do not do the tensioning band up too tightly or you will hear it squeak when you spin the drum in either direction.

11.Reassembly is the reverse of removal, taking care to put the door manual release strap through the inner slot in the front panel.

I repaired my door seal with Silicone Sealant and loose weave fabric tape after rubbing it clean with alcohol as i didn't want to pay $100 for a new seal from Miele.

The two lights to check - 3_13_2013_1_31_03_am.jpg

Posted on Mar 13, 2013

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