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Compatibility problem with my latop and router

I've recently installed a new router in my house but when I try to connect to the internet via wi-fi t doesn't work. It just says that the set up of my laptop is not compatible with the network. This is not the fist time that this has happened to me either. I had the exact same problem at a friends house before. My laptop is an Acer aspire 7720 G and it has the latest NLan wireless card so I don't understand the problem. One friend suggested that I change my computers IP address. Is this completely necessary or is there an easier way? And, if I must change the IP address, how would I go about doing that? Please bear in mind that I'm a complete wally when it comes to computers so everything will have to be explained in very simple language. Thankyou so much.

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  • spazzer Aug 15, 2008

    I can see the network in the list of possible networks to connect to. But where the signal bar usuallly is there is a big red cross with " the set up of your computer is not compatible with this network." It works fine if I connect via cabel.

  • spazzer Aug 21, 2008

    This problem has been resolved, not entirely sure how but there seems to be 2 sinals comming from the router. By this I mean speed touch *** and now speed touch***2. I can connect no problem to the new 1 whereas the original still saysits not compatabile. Don't understand it myself, but I'm just happy it works.

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Each router has it's own IP address so you might have to change it and most routers have an ip that starts with 192.

Posted on Aug 16, 2008

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First check if you are able view your wireless network in your laptop, and are you connected to the wireless network.. is there any other wireless computer going online through the same router.

Posted on Aug 15, 2008

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Resolution If you know there is a nearby Wi-Fi network, but you are unable to locate it on the Settings > Wi-Fi screen:
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  • If you are using a personal Wi-Fi network, verify the Wi-Fi router is connected to power and turned on.
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After joining a Wi-Fi network, if you notice the signal strength is low or intermittent
  • Move closer to the Wi-Fi router or hotspot.
  • Check for any sources of potential interference.
  • Remove any cases or attachments on your device that could interfere with a Wi-Fi signal.
If you are unable to access the Internet while connected
  • If you are using a commercial Wi-Fi network that requires a special login or subscription, see this article for more information.
  • If you are in a location with multiple Wi-Fi networks, verify that you are selecting the correct network.
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If you are still unable to join a Wi-Fi network, or are unable to access the Internet while connected, try the following
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