Question about Sony KDL32EX500 32 in. TV

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When I turn the tv on, the red led light turns to green but nothing comes on the the screen, not even the Sony logo and startup noise. Then I'm not even able to turn the tv off with the remote nor the power button on the set itself. I've unplugged the tv and left it that way for about half an hour and I still get the same response when I try turning it on again. Do you know what the problem may be?

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Sony TV EX500 32 inch was not turning on Turned on with below SOny TV support: 12:09 AM Connecting... 12:09 AM Connected. A support representative will be with you shortly. 12:09 AM Support session established with Pamela - (C4IC). 12:09 AM Pamela - (C4IC): Hi. Welcome to Sony Online Support. I’m Pamela. 12:09 AM Customer: Hi 12:09 AM Customer: I am facing problem with my SONY tv 12:09 AM Customer: power on problem 12:10 AM Customer: I purchased it 1.5 year back 12:10 AM Pamela - (C4IC): I understand that the TV is not turn ON and the light is blinking. Is that correct? 12:10 AM Customer: till now i had problem with HDMI only. 12:10 AM Customer: Yes 12:10 AM Customer: yesterday screen started blinking 12:10 AM Customer: but after few mins, everything was fine 12:11 AM Customer: but today when i turned it on, i saw same thing. 12:11 AM Customer: So i did factory reset 12:11 AM Customer: and now it doesnt turn on 12:11 AM Customer: it was responding to menu after turning on. but blinking. 12:12 AM Customer: I turned off ambiant sensor from menu. 12:12 AM Customer: now it doesnt turn on even for a nano second 12:12 AM Customer: red light is blinking. 12:12 AM Customer: when i press power on, it show green and immediatly red ligh 12:12 AM Customer: what do i do 12:13 AM Pamela - (C4IC): Thanks for all the information. I will assist you in this regard. 12:13 AM Pamela - (C4IC): Are you with the unit now? 12:13 AM Customer: yes 12:14 AM Pamela - (C4IC): I am going to ask you some additional questions, in order to determine what is causing the TV not to turn ON. 12:14 AM Customer: ok 12:14 AM Pamela - (C4IC): Let me know the # of times the standby light blinkng on the frpont panel of the TV. 12:15 AM Customer: i have to check 12:15 AM Pamela - (C4IC): Sure, please go ahead. 12:16 AM Customer: i plugged power cable to switch 12:17 AM Customer: it showed red light 12:17 AM Customer: then i click power on on my remote 12:17 AM Customer: it showed green on tv 12:17 AM Customer: in few milliseconds , i heard a sound.. 'tnn' 12:18 AM Customer: then green light turned to red and screen is black 12:18 AM Customer: it is blinking continuously for 5 times 12:18 AM Customer: then a pause of a while 12:18 AM Customer: and then again 5 times blink(in red light only) 12:18 AM Customer: then pause 12:19 AM Customer: and so on...blink continue in sequence of 5 12:19 AM Pamela - (C4IC): Thanks for the information. 12:19 AM Pamela - (C4IC): Let me know if the TV is connected to a surge protector or to a power strip. 12:19 AM Customer: power strip 12:20 AM Pamela - (C4IC): Let's try power resetting the TV and check if that helps. 12:20 AM Customer: how do i do that 12:20 AM Customer: ? 12:20 AM Pamela - (C4IC): First, turn OFF the TV. 12:20 AM Pamela - (C4IC): Then, disconnect the power cord of the TV from the wall outlet for one minute. 12:20 AM Pamela - (C4IC): After one minute, reconnect the power cord directly to a different known working wall outlet without using any power strip or surge protector. 12:20 AM Pamela - (C4IC): Then, turn ON the TV and check. 12:22 AM Customer: turned on... green light is there..after few milliseconds, there was a brightness on tv but with a sound, it turned in black screen and green light turned to red 12:22 AM Customer: n red light blinking 12:22 AM Pamela - (C4IC): Did you try connecting the TV to a different wall outlet? 12:22 AM Customer: ok.. trying 12:23 AM Pamela - (C4IC): Okay, please go ahead. 12:25 AM Customer: A different behavior this time 12:25 AM Customer: i attached tv power cable to a power strip and power strip to different wall outlet 12:25 AM Customer: now turned on 12:26 AM Customer: green and yellow both lights are blinking 12:26 AM Customer: nothing there on screen 12:26 AM Customer: its black 12:26 AM Customer: this time it has not turned to red 12:26 AM Customer: yellow and green lights are blinking 12:27 AM Pamela - (C4IC): Please connect the power cord directly to a known working wall outlet without using any power strip or surge protector. 12:27 AM Customer: ok 12:29 AM Pamela - (C4IC): Let me know the status of the issue. 12:29 AM Customer: i put power cable on different port 12:29 AM Customer: wall outlet i mean 12:30 AM Customer: this time TV came up with green light 12:30 AM Customer: stream is there on tv screen 12:30 AM Customer: but it is blinking a lot 12:31 AM Customer: same problem which i saw since yesterday 12:31 AM Customer: TV channel stream is playing properly but screen is blinking 12:32 AM Pamela - (C4IC): Unfortunately the available troubleshooting has not resolved your issue. 12:32 AM Pamela - (C4IC): Based upon these results, it appears that the issue can be resolved only after physically examining your TV. 12:32 AM Pamela - (C4IC): Therefore, I suggest that you contact our authorized service technicians to get the unit physically examined. 12:32 AM Pamela - (C4IC): May I have your area zip code so I can check if there are any Sony authorized service locations near you? 12:32 AM Customer: 201301, noida, in India 12:33 AM Pamela - (C4IC): Thanks for the information. 12:33 AM Customer: Yes, i purchased TV from authorized SONY TV showroom. They must be providing service. I am not very sure 12:34 AM Pamela - (C4IC): In that case, I will forward a link to the page where you can find the contact information about the Sony service center in India. 12:34 AM Customer: what actually problem earlier... you asked to change port and now TV turned on... why so, is there any fault with that wall outlet.. I daily connect to same wall outlet.. 12:35 AM Pamela - (C4IC): Yes, there may be some power conflict. 12:35 AM Customer: today when i connected to same port, TV didnt turn on... but after your steps, TV turned on.. 12:35 AM Customer: power conflict?? 12:36 AM Customer: what does power conflict mean? 12:37 AM Pamela - (C4IC): Power conflict may be some issues with the wall outlet to output the power. 12:37 AM Pamela - (C4IC): I will forward a link to the page where you can find the contact information about the Sony service center in India. 12:37 AM Pamela - (C4IC) has sent a link: 12:37 AM Customer: My TV is just few inches above my refrigerator.. and these days due to hot weather outside, i have set refrigerator on high power. 12:37 AM Customer: could it be a reason? 12:38 AM Customer: i heard there is a humadity sensor, n due to more humadity, TV doesnt turn on.. i read on internet, people use blow dryer and vaccum cleaner to reduce humadity and to turn on their TV, when they face this problem 12:39 AM Customer: is it right way? 12:39 AM Customer: Many people solved problem this way... i havent tried because i dont have blow dryer.. could humadity be a reason on not turning on? 12:40 AM Pamela - (C4IC): It is not recommended to operate the TV below 41 degree Fahrenheit (5 degree Celsius). 12:41 AM Customer: Temp here is 32 celsius these days in night. 12:42 AM Customer: I will call TV service senter to repair blink problem... do u have any troubleshooting guide for blink problem? 12:44 AM Pamela - (C4IC): We have tried the possible troubleshooting steps. 12:44 AM Pamela - (C4IC): I suggest that you get the TV physically examined by the service technician to kno

May 17, 2012 | Sony KDL32EX500 32 in. TV

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