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My laptop does not recognise my external hard drive due possibly to slight water spillage Model No. sde3275xc/97

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Hello, welcome to Fixya!

Which of the two did the water spill on, it is the external hard drive or the laptop?

Which ever the case may be, the water needs to dry up completely for it to work well again. Keep near heat, after heating, allow it to cool before connecting the laptop and the external hard drive together again.

If the laptop still doesn't recognize external hard drive after heating/drying it, connect the external drive to another computer and observe if it's going to work perfectly on that computer.

Which ever the case ma be, here is what you need to do on your computer;

Insert the external drive into your computer

Go to device manager.

Go to the name of the external drive.

Right click on the external drive and click 'Uninstall"

Allow the external drive uninstall from your computer.

If possible uninstall every other device under the "Universal serial bus controller (usb).

Once this is done, disconnect/remove the external drive from your computer.

Restart your computer.

Wait a while for the computer to boot computer. Also whatever you have uninstalled from the device manager, might install automatically. Which ever the case maybe, make sure your computer has finished booting or installing any device before you attempt to insert the external drive into the usb.

Now insert the external drive and wait for the computer to install the external drive, then observe if it will open this time around.

By now it should open. But if it doesn't open, please let me know so that I may direct you further on what next to do.

I wish you good luck.

Regards.

Posted on May 22, 2011

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