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I think there is sand in my lense ia that covered by my international warranty

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  • amandajuliet May 18, 2009

    the lens is stuck on my camera. it will not go back. if i press the button it makes an alrming noise. i cannot take pictures. but i can still review pictures. i don't think there is sand in it.

    can you help?

    Amanda

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  • Digital Cameras Master
  • 19,396 Answers

This is a matter co chance, if factory considers that you caused the problem the guaranty may be void.
In many case they just fix the camera and give it back to you validating the guaranty, even when is is sand of water problem.
First blow the outer part of the lens with canned air to remove sand on the outside of lens barrel. see if this can fix the problem.
If you still have the problem go to an authorized repair shop or call factory using phone number at the end of repair manual, and just tell them that you get lens error from time to time.
Naturally , if you have to tell them that your 3 years old buried the camera under a sand castle this will void the guaranty!
good luck

Posted on Aug 15, 2008

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