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Delonghi magnifica esam 3500 : message says "heating up...." for 5 minutes then turns to "generic error". Have tried cleaning the machine out, removing the infuser etc (it was stuck but the self-diagnostic fixed that one!) What next?!

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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SOURCE: Magnifica gives Generic Alarm Message - Infuser stuck

My infuser was stuck in the down position, When I called customer support the told me some easy steps to fix this problem..try calling them

Posted on Mar 12, 2009

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SOURCE: delonghi magnifica coffee machine...infuser jammed

Remove base plate and turn pulley clockwise (probably for several minutes) until infuser arm returns to vertical position and the infuser itself drops to the low position. You should here a click when it reaches this point. The infuser can then be removed as normal.

Posted on May 03, 2010

Dane1234
  • 25 Answers

SOURCE: I'm getting the

Not good; from page 21 of the owner's manual: If the message is still displayed after cleaning, contact the service center.
The good news is that when I had to send in my ESAM3500 for warranty repair, I called DeLonghi (1-866-528-8323) and got through to their repair center without difficulty. They sent a new shipping box and wrapping material, and a prepaid shipping label to a repair center about 100 miles away. I got my repair ESAM back in just a week. I hope that your experience goes as well. If it's out of warranty, though, it could be expensive.

Posted on Jun 29, 2010

  • 1 Answer

SOURCE: descaling a delonghi magnifica ESAm04

I had this problem too. The instruction manual says to turn the steam knob only half way counter-clockwise after pressing the button for 5 seconds, but you need to turn it ALL the way to have the procedure start (at least, that was the solution with my machine). Good luck!

Posted on Jul 08, 2010

  • 1 Answer

SOURCE: hello i have an Delonghi esam

I had this problem until I realised that you need to switch the machine off by pressing the on/off button on the front of the machine first *before* switching it off at the back and unplugging it. This moves the infuser unit further to the bottom and then allows you to take it out.

Posted on Nov 11, 2010

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here is general technical data for the unit
http://www.delonghi.com/uk_en/products/esam-4200s/

and here is the manual!
http://www.filesavr.com/YE9UE5DM5WIBGUV

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I'm getting the "generic alarm message even though I've cleaned my DeLonghi Magnifica. What do I need to do next?


Not good; from page 21 of the owner's manual: If the message is still displayed after cleaning, contact the service center.
The good news is that when I had to send in my ESAM3500 for warranty repair, I called DeLonghi (1-866-528-8323) and got through to their repair center without difficulty. They sent a new shipping box and wrapping material, and a prepaid shipping label to a repair center about 100 miles away. I got my repair ESAM back in just a week. I hope that your experience goes as well. If it's out of warranty, though, it could be expensive.

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Descaling a delonghi magnifica ESAm04


I had this problem too. The instruction manual says to turn the steam knob only half way counter-clockwise after pressing the button for 5 seconds, but you need to turn it ALL the way to have the procedure start (at least, that was the solution with my machine). Good luck!

Apr 22, 2010 | DeLonghi Coffee Makers & Espresso Machines

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