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My hotmail account is blocked due to hacking. I can not get the release code because my other email address registered with hotmail is linked to the hotmail account ie it seems to be blocking itself. The email address is receiving mail from non hotmail sources but nothing from hotmail. How do I get back on line or receive the release code through another email address?

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  • 3,530 Answers

Welcome to Fixya

You might need to to contact hotmail's postmaster/administrator regarding this. Only hotmail can unblocked your account. Please see this link. You may contact hotmail thru the number below to inquire your account:

Hotmail, Premier Free Web-Based Email Service by MSN (Microsoft)
1-800-386-5550 User Provide Phone Number for Premium Accounts
1-866-381-5910 User Provided Phone Number
Thank you for using Fixya!

Posted on May 22, 2011

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Want to log into my account but it keeps on referring me elsewhere, please help


Hi Alfred

Sounds like your account could be hacked as it's redirecting you to another non-related site. Does the request bring up some sort of webpage ? Whatever you see on that page, it should tell you what email service it is... check on top of your address bar... look at the address and it will show you where it's coming from.

If it something not related to yahoo, google, hotmail, etc.. email service, your account has been hacked and you willl have to contact your email provider immediately and tell them this may have happened. They will block that email account and allow you to create a new account. Hope this helps

Jun 24, 2015 | Computers & Internet

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I want to change my Hotmail (outlook) password I've been told my outlook has been hacked.


How to Change a Hotmail Account Password Two Methods:Changing a Password From Your AccountChanging a Forgotten Password or Recovering an Account
Outlook.com is the new name for Microsoft's web email service, formerly known as Hotmail and Windows Live Mail. If you have a Hotmail account, you can still access it through the Outlook.com website. You can change your password from your account settings or you can have your password reset if you can't remember it. If you don't have a recovery account associated with your Hotmail account, you will need to fill out a questionnaire so that Microsoft can verify your identity.
670px-change-a-hotmail-account-password-step-1-version-4.jpg1
Sign in to Outlook (formerly Hotmail). Enter your Hotmail address and password to login and open your inbox.
  • 670px-change-a-hotmail-account-password-step-2-version-4.jpg2
    Click your profile image in the upper-right corner of the inbox.
  • 670px-change-a-hotmail-account-password-step-3-version-4.jpg3
    Select "Account settings".
  • 670px-change-a-hotmail-account-password-step-4-version-4.jpg4
    Click the "Security and password" menu option.
  • 670px-change-a-hotmail-account-password-step-5-version-4.jpg5
    Verify your account (if necessary). You may be asked to verify your account if you are using a browser you don't normally use. Microsoft will send a code to your backup email address. If you don't have access to your backup email address, select "I don't have these anymore".
  • 670px-change-a-hotmail-account-password-step-6-version-4.jpg6
    Click the "Change password" link. This is located under the "Password and security info" section of the Overview.
  • 670px-change-a-hotmail-account-password-step-7-version-4.jpg7
    Enter in your current password, and then enter a new password. There are three fields in the "Change your password" page. The first is for your old password, and the second two are for your new password. You will need to enter the new password twice in order to confirm it. Click the Save button.
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    • If you are worried about your account security, you can have Microsoft ask you to make you change your password every 72 hours. To enable this, check the box at the bottom of the page.
  • 670px-change-a-hotmail-account-password-step-8-version-4.jpg1
    Open the.Outlook.com sign-in page. You can recover Hotmail passwords using the same method as recovering an Outlook password.
    • Hotmail accounts that were deactivated due to inactivity can be activated as long as it has been less than 365 days since your last login. If it has been over a year since you last logged in, your account and emails will be deleted and the name will become available for someone else to use.
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  • 670px-change-a-hotmail-account-password-step-9-version-4.jpg2
    Click the "Can't access your account?" link below the Sign In button. This will take you to the password reset page.
  • 670px-change-a-hotmail-account-password-step-10.jpg3
    Select "I forgot my password" and click "Next".
  • 670px-change-a-hotmail-account-password-step-11.jpg4
    Enter your Hotmail email address in the "Microsoft account" field.
  • 670px-change-a-hotmail-account-password-step-12.jpg5
    Fill out the CAPTCHA underneath and click "Next". If you can't read it, you can click New to get a new one or Audio to have it read aloud to you.
  • 670px-change-a-hotmail-account-password-step-13.jpg6
    Choose how you want to receive your reset link. If you have another email address attached to your account, you can have the password reset link sent to that email address. If you don't, you can click the "I don't have any of these" option. This will open a questionnaire which will help Microsoft verify your identity.
  • 670px-change-a-hotmail-account-password-step-14.jpg7
    Fill out the questionnaire if necessary. Enter in an email address that you can be reached at. Answer all of the questions provided to the best of your ability to help verify your account. Using the questionnaire can take up to 24 hours to receive a response. This is the only way to recover your account if you don't have a secondary email address.
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  • 670px-change-a-hotmail-account-password-step-15.jpg8
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    My account is blocked dont know my verification code


    If you didn't receive your security code on your email address, you can opt to get it on your phone number that you may have registered at the time of signing up. If you don't receive the code on the phone number you entered, try again or try a different number by clicking I don't have a code. You'll be presented with another opportunity to request a code. For more details, you can refer to the following link:
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    My mns messanger is temperly blocked and i cant get into it


    your account might need to be re activated ?

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    Someone has hacked my hotmail address, what do i do


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    Jul 19, 2011 | Computers & Internet

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    My hotmail account has been blocked


    I would get another one or contact Hotmail support for blocked email support and solution, please read below for another option if you just cannot get another account and have to have the old one.

    Hotmail accounts do not get blocked unless the account has been used to mass mailing or other illicit use. If you did not mass mail or other illicit behavior, I suggest that your account was hacked.

    If your MSN/Hotmail Account has been hacked!

    If your MSN Account has been hacked, go to MSN email support:
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    You have to give all information about your problem and about your identity:
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    * Your first name and full name.
    * Your date of birth (month / day / year).
    * Your country.
    * The state, province or department in which you reside.
    * Your zip code.
    * The IP address of each computer used to access your account, or the most commonly used. To find your IP address, visit : http://www.monip.org/
    * The answer to your secret question (if you don't remember it, notify it).
    * Emergency address email registered for this account (if no emergency address, notify it).
    * Your Internet service provider (at work or at home).
    * The date and approximate time of your last login.
    * The information below:
    o For Windows Live Hotmail user :
    ? Examples of files names which you created in addition to those existing by defect
    ? Examples of contacts contained in your address book.
    ? Examples of old email titles contained in your inbox folders or messages.
    o For Windows Live Messenger user :
    ? Examples of contacts contained in your contact list.
    ? The nickname under which you appear on Windows Live Messenger.
    VERY IMPORTANT ! Write your request in a clear and understandable English, avoiding the SMS language, spelling and abbreviations !

    Remember and do not forget that this is the only way you can expect to recover your account!
    I do hope that this assisted you with this matter! Thanks for using FixYa! John

    Apr 20, 2011 | Computers & Internet

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