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Every time I start to print, the printer Canon MP 540 (Windows 7 64)is not active. After problem solving a printtask is blocking the printing operation. The program solves it this time, but the next time it starts in the same way. This problem happend after installing on a new laptop ASUS N53J. With my former PC (Windows XP) no problem at all. Can you help

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  • JP Mutsaerts May 22, 2011

    Thank you for your reply. I went to the recommended site and downloaded and installed all relevant drivers (windows 7 -64 Dutch language)as advised. Unfortunately, after restarting laptop problem still exists. I go trough it sequently: Go to Start, choose printers. Choose Canon MP540 series printers. Right click - properties of printer. Choose print testpage.
    Dialogue box: Testpage has been sent to your printer. However, no printer activity. Dialogue box: printer offline.
    Go back to Canon MP540 series printers, right click , choose problemsolving. Problemsolving wizard starts and solves problem. Printer starts printing test page.
    Wizard says: Found problem: A printing task in the printingqueu prevents other printing tasks from being executed. For this printing order the problem is solved. Any new printing order gives the same problem and solution. There is a virtuel printing task - not visible in the printing task overview dialogue box.
    So problem still not solved. No change. Please advise.

    Thanks, Jaopaolo

  • JP Mutsaerts May 29, 2011

    I followed your recommendations. And, yes when you stop and restart the spoolerservices, it starts printing. However, it trows un unprinted page first and starts to print the requested document.
    Obviously it is the spooler service. When I give a new prinetr order I have to follow this procedure again. Also when the laptop is started and I give a printer order, than the failure is still there. Please advise the next step.

    Thanks, Jaopaolo

  • JP Mutsaerts Jun 12, 2011

    Sorry to keep you waiting. I finally could use another laptop (Toshiba with Windows XP installed. I inserted the original Canon PIXMA 540 series CD in it and installed the printer. RMC, Properties, send testpage, no problem. Page came out, no blocking printing order which is blocking on my ASUS Windows 7 laptop.

    Hopefully this is what you requested.

    Best regards,

    Jaopaolo

  • JP Mutsaerts Jun 21, 2011

    did the message hereunder reach you?

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  • 3,530 Answers

Welcome to Fixya

Try to reinstall the driver/software of the printer. Download the software for this site. Let me know the results.

Thank you for using Fixya!

Posted on May 22, 2011

  • Jose Cada
    Jose Cada May 22, 2011

    try to restart the print spooler service of the computer. Go to control panel and click Admin tools>services. look for print spooler right click on it and select properties. On the service status click stop then wait for 5 secs. Click START then restart the computer and try printing again.

  • Jose Cada
    Jose Cada May 29, 2011

    can you try to reinstall the printer with other computer and see if you will be getting the same thing. let me know the result.

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