Question about Audio Players & Recorders
MP3 players use the popular USB connection which sometimes produces errors while connecting. These messages are similar to the "Device Not Recognized" error received with various USB devices. Fixing an MP3 player is sometimes specific to the brand, but they are so similar that most can be fixed the same troubleshooting steps.
Click "Start" and go to "Control Panel." Double-click "System" and locate the Hardware tab to find the Device Manager. Vista and Windows 7 users can just type "Device Manager' from the start menu.
Locate "Disk Drives" from the list and double-click "Portable Device." If there is an exclamation mark or other error on the device, go to the "Drivers" tab.
Click "Uninstall" and remove the player. Restart the computer and attach the player reinstall the drivers.
Plug the player into a different computer to see if it gets recognized. If it does not, contact the manufacturer to find out if it is broken.
Turn off your anti-virus program on your PC if the device works on other computers. Reinstall the drivers using the device manager as described in section 1.
Plug in the player to confirm the connection.
Check the battery level and make sure the batter is not low or depleted. A low battery will sometimes prevent the player from connecting. Let it charge from the power cord, if necessary.
Verify that you have at least Service Pack 1 installed. Go to the Start menu and type "Run." Press Enter.
Type "Winver" in the box and press "Enter." The Windows version will be displayed along with any installed service packs. Download a service pack from Microsoft, if applicable.
Remove the player from the USB port and push a pin into the reset hole located on the bottom. Reconnect to see if the problem is resolved.
Check the connection to make sure it's secure. The cable should fit firmly into both the player and the computer. Connect to a different USB port if you have one available.
Download updated firmware or use the MP3 Recovery Tool provided under Resources (for Zen players).
Tips & Warnings
A bad cable will sometimes prevent a good connection. Use a different one to isolate the cause.
Posted on May 22, 2011
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Posted on Jan 02, 2017
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