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The printer uses several ways to show ink levels. When you replace the cartridge it askes if it has been replaced, Say yes and it sets the ink level monitor to full. As the cartridge empties it them checks through an electronic eye system through the cartridge. When it cannot see any ink it says it is empty.
Replace the cartridges and it should fix the problem.
I assume there is something wrong with ink indicator electrical pin connection. This can be due to a dirty contact on the back of cartridge holder. Please try to clean contacts on cartridge and printer with soft cloths and some ethanol.
I contacted the Brother site, the support function there. Pursuant to what I found there, I unplugged the printer for ten seconds and replugged. The message display then told me that cyan was empty, and that magenta was near empty.
I installed a new cartridge in place of the empty cyan, and that fixed it.
did you take the tape off the new cartridge and is the print head burned out for the black? if you installed the diagnostic's on it then run it and see what it says, otherwise expect the print head to be cooked, however it is possible to get a bad ink cartridge try tapping it on your finger and see if ink comes out if it does not then the ink cartridge is dried out or no good, about %15 of print cartridges are bad on just about any brand printer some more than others.
The print head is out..I spoke with Indiana business solutions on the phone today and they are certified brother repair techs. They said if one or more of the cartridges are showing empty or missing and they are present and full that means the print head is out..Mine was doing the same thing only with the black cartridge. Tech says scrap the printer and buy another one..Cheaper to replace than to repair. OH a sad day..I love my printer.
Remove the color cartridges. On one end you can see the opaque ink tank inside the main cart. housing. Cut a piece of black electrical tape to fit around the three sides visible of the ink tank. Make sure the tape fits inside the housing and adheres to the tank itself. This makes the printer think your ink is always full but you can always tell when you need to refill/replace the ink(right?). Good Luck!
IssueAn 0xc18xxxxx or 0xc19xxxxx ink system error code displays on the front panel. The printer cannot copy, receive faxes, or print. Solution Press the On button to turn the printer off. Unplug the power cord from the back of the printer. Remove all the ink cartridges. Wait two minutes. Plug the power cord into the back of the printer. Press the On button to turn the printer on. Install the ink cartridges when prompted. If the error code does not display, the issue is resolved. If the 0xc18xxxxx or 0xc19xxxxx ink system error code displays on the front panel, service the printer.
the brother printer is not a good brand i also have a brother mfc 3220cn and it gives the same problem, what you have to is unplug the machine and let it stand for about 2 days take out the cartridges and clean the printing with air replace back them and plug in.that should remedy your problem.i urge on you never to buy brother printers.if you buy them get a bottle of phensic along with it.good luck my brother.