Question about Freecom Office Equipment & Supplies

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Hi there i have a freecom 1T external hard drive, i have plugged it into my laptop, and a message comes up saying that the device has malfunctioned and that windows does not recognise it, code 43, can u help me out? would b much appreciated i just want to use my external

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Hi,
Code 43 refers to a driver installation error with Windows. If you go to their support website here: Click Here, you can select your exact model hard drive from the drop down menu, download the drivers that correspond to whichever version of Windows you have, and follow the on screen instructions from there.
Hope this helps. If it does, please accept and rate the solution! Contact me with any more questions you may have. Thanks for using FixYa!

Posted on May 22, 2011

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First make sure usb cable connected to harddrive is working fine. try it in different usb ports. Press windows key +R key so you can see run then type in run "devmgmt.msc" then press ok so you can see device manager uninstall all usb drivers then it automatic install usb drivers. then check. Also you need to change registry for that type in run "regedit" then press ok then you can see registry editor then locate below key. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11 CE-BFC1-08002BE10318} And remove upper filter and lower filter.Then restart computer then check. Also locate the below key and make sure it's value is 3 not 4. HKLM\system\currentcontrolset\services\usbstor make sure start value is 3 not 4. Let me know if you need further assistance. Thanks for using FixYa.

Posted on May 22, 2011

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