There are a couple of possibilities:
1. The cable (if you are indeed connected by a network cable) connected to the router is faulty.
Solution: Get a new cable to try it
2. The network card on your computer is faulty.
Solution: Check Control panels> system > hardware> Device manager. If it has a red exclamation point, it needs to be replaced. If not, try connecting using another network.
3. Connect to the router manually. Go to internet explorer and type 192.168.0.1. Check for access limitations on the router.
IF that doesn't work, hold the router reset button in back with a paperclip to reset it and try again.
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